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  • Breaking Out of the Box

    Breaking Out of the Box

    Cartons are used to style CSS. In fact, the whole website is made of containers, from the website viewport to components on a webpage. However, there are times when we have a fresh element that forces us to reevaluate our design strategy.

    Square features, for instance, make it fun to play with round picture areas. Mobile display holes and electronic keyboards offer issues to best manage content that stays clear of them. And having two or more portable devices forces us to reevaluate how to make the most of the available space in a variety of different device positions.

    These latest changes to the website platform have made it both more difficult and fascinating to create products. They’re wonderful opportunities for us to break out of our triangular boxes.

    I’d like to talk about a new feature similar to the above: the Window Controls Overlay for Progressive Web Apps ( PWAs ).

    Liberal Web Apps are bridging the gap between websites and apps. They combine the best of both worlds. On the one hand, they are flexible, linkable, and stable, just like websites. On the other hand, they provide more effective features, work online, and read documents just like local apps.

    As a style area, PWAs are really exciting because they challenge us to think about what mixing online and device-native user interface can get. We have more than 40 years of experience telling us what software may look like, especially on desktop computers, and it can be challenging to get out of this psychological design.

    At the end of the day though, PWAs on desktops are constrained to the glass they appear in: a square with a name bar at the top.

    What does a standard desktop PWA app look like:

    Sure, as the author of a PWA, you get to choose the color of the title bar (using the Web Application Manifest theme_color home ), but that’s about it.

    What if we could assume differently and regain the full glass of the app? Doing so would give us a chance to create our applications more wonderful and feel more included in the operating system.

    The Window Controls Overlay offers precisely this. This innovative PWA operation makes it possible to take advantage of the full floor area of the app, including where the name bar usually appears.

    About the subject bar and screen controls

    Let’s get started with an explanation of the subject bar and window settings.

    The title bar is the place displayed at the top of an game glass, which frequently contains the phone’s name. The controls are displayed at the top of an app’s window, along with the buttons that enable it to minimize, maximize, near, and close it.

    Window Controls Overlay removes the natural barrier of the name bar and windows controls areas. The title bar and windows control buttons are overlayed on top of the user’s web content, allowing for total height to be the game window.

    If you are reading this article on a desktop computer, get a quick glance at another software. Odds are they’re currently doing something similar to this. In fact, the internet browser you are using uses the major area to show tabs.

    Spotify’s application window’s top edge is where the album artwork appears.

    Microsoft Word uses the available title bar space to display the auto-save and search functionalities, and more.

    The whole point of this feature is to allow you to make use of this space with your own content while providing a way to account for the window control buttons. And it makes it possible to offer this modified experience across a variety of platforms without having a negative impact on browsers or other devices that don’t support Window Controls Overlay. After all, PWAs are all about progressive enhancement, so this feature is a chance to enhance your app to use this extra space when it’s available.

    Let’s use the feature.

    For the rest of this article, we’ll be working on a demo app to learn more about using the feature.

    The demo app is called 1DIV. Users can create designs using CSS and a single HTML element in a simple CSS playground.

    The app has two pages. The first lists your existing CSS designs:

    The second page enables you to create and edit CSS designs:

    We can install the app as a PWA on the desktop because I added a straightforward web manifest and service representative. Here is what it looks like on macOS:

    And on Windows:

    Our app is looking good, but the white title bar in the first page is wasted space. It would be really nice if the design area extended to the top of the app window on the second page.

    Let’s use the Window Controls Overlay feature to improve this.

    enabling overlay for window control

    The feature is still experimental at the moment. To try it, you need to enable it in one of the supported browsers.

    It has currently been implemented in Chromium as a result of a collaboration between Microsoft and Google. We can therefore use it in Chrome or Edge by going to the internal about: //flags page, and enabling the Desktop PWA Window Controls Overlay flag.

    Using the overlay of Window Controls

    To use the feature, we need to add the following display_override member to our web app’s manifest file:

    { "name": "1DIV", "description": "1DIV is a mini CSS playground", "lang": "en-US", "start_url": "/", "theme_color": "#ffffff", "background_color": "#ffffff", "display_override": [ "window-controls-overlay" ], "icons": [ ... ]}

    On the surface, the feature is really simple to use. The only thing we need to change is this manifest change, which will make the title bar disappear and convert the window controls into an overlay.

    However, to provide a great experience for all users regardless of what device or browser they use, and to make the most of the title bar area in our design, we’ll need a bit of CSS and JavaScript code.

    What the current state of the app is:

    Our logo, search field, and NEW button are now partially obscured by the window controls because our layout now begins at the top of the window, which is what we wanted.

    It’s similar on Windows, with the difference that the close, maximize, and minimize buttons appear on the right side, grouped together with the PWA control buttons:

    Screenshot of the Windows operating system’s Window Controls Overlay-enabled 1DIV app thumbnail display. The separate top bar area is gone, but the window controls are now blocking some of the app’s content.

    Using CSS to keep clear of the window controls

    New CSS environment variables have also been added in addition to the feature:

    • titlebar-area-x
    • titlebar-area-y
    • titlebar-area-width
    • titlebar-area-height

    You use these variables with the CSS env ( ) function to position your content where the title bar would have been while ensuring it won’t overlap with the window controls. Our header, which includes the logo, search bar, and NEW button, will be placed using two of the variables in our case.

    header { position: absolute; left: env(titlebar-area-x, 0); width: env(titlebar-area-width, 100%); height: var(--toolbar-height);}

    The titlebar-area-x variable gives us the distance from the left of the viewport to where the title bar would appear, and titlebar-area-width is its width. (Remember, this is not equivalent to the width of the entire viewport, just the title bar portion, which as noted earlier, doesn’t include the window controls.)

    By doing this, we make sure our content remains fully visible. We’re also defining fallback values (the second parameter in the env() function) for when the variables are not defined (such as on non-supporting browsers, or when the Windows Control Overlay feature is disabled).

    Now our header adapts to its surroundings, and it doesn’t feel like the window control buttons have been added as an afterthought. The app appears much more like a native app.

    Changing the window controls background color so it blends in

    Now let’s take a closer look at our second page: the CSS playground editor.

    Not very good. Our CSS demo area does go all the way to the top, which is what we wanted, but the way the window controls appear as white rectangles on top of it is quite jarring.

    We can fix this by changing the app’s theme color. There are a few ways to define it:

      PWAs can define a theme color in the web app manifest file using the theme_color manifest member. The OS then uses this color in a variety of ways. On desktop platforms, it is used to provide a background color to the title bar and window controls.
    • Websites can use the theme-color meta tag as well. It’s used by browsers to customize the color of the UI around the web page. For PWAs, this color can override the manifest theme_color.

    In our case, we can set the manifest theme_color to white to provide the right default color for our app. The OS will read this color value when the app is installed and use it to make the window controls background color white. This color works great for our main page with the list of demos.

    The theme-color meta tag can be changed at runtime, using JavaScript. So we can do that to override the white with the right demo background color when one is opened.

    What will we do with this function:

    function themeWindow(bgColor) { document.querySelector("meta[name=theme-color]").setAttribute('content', bgColor);}

    With this in place, we can imagine how using color and CSS transitions can produce a smooth change from the list page to the demo page, and enable the window control buttons to blend in with the rest of the app’s interface.

    Dragging the window

    Now, getting rid of the title bar entirely does have an important accessibility consequence: it’s much more difficult to move the application window around.

    Users can drag and click their way to a sizable area in the title bar, but when using the Window Controls Overlay feature, they are limited to where the control buttons are, and must carefully place their fingers in between these buttons to move the window.

    Fortunately, this can be fixed using CSS with the app-region property. This property is, for now, only supported in Chromium-based browsers and needs the -webkit- vendor prefix. 

    We can use the following to animate any aspect of the app so that the window can drag it toward any point:

    -webkit-app-region: drag;

    It is also possible to explicitly make an element non-draggable:

    -webkit-app-region: no-drag; 

    These choices might be beneficial to us. We can make the entire header a dragging target, but make the search field and NEW button within it non-draggable so they can still be used as normal.

    However, because the editor page doesn’t display the header, users wouldn’t be able to drag the window while editing code. Let’s take a different approach, then. We’ll create another element before our header, also absolutely positioned, and dedicated to dragging the window.

    ...
    .drag { position: absolute; top: 0; width: 100%; height: env(titlebar-area-height, 0); -webkit-app-region: drag;}

    With the above code, we’re making the draggable area span the entire viewport width, and using the titlebar-area-height variable to make it as tall as what the title bar would have been. This way, our draggable area is aligned with the window control buttons as shown below.

    And, now, to make sure our search field and button remain usable:

    header .search,header .new { -webkit-app-region: no-drag;}

    Users can click and drag where the title bar used to be with the above code. It is an area that users expect to be able to use to move windows on desktop, and we’re not breaking this expectation, which is good.

    Adapting to window resize

    It may be useful for an app to know both whether the window controls overlay is visible and when its size changes. In our situation, there won’t be enough room for the search field, logo, and button to fit because the user made the window very narrow. We would need to lower them a little.

    The Window Controls Overlay feature comes with a JavaScript API we can use to do this: navigator.windowControlsOverlay.

    The API offers three intriguing features:

    • navigator.windowControlsOverlay.visiblelets us know whether the overlay is visible.
    • navigator.windowControlsOverlay.getBoundingClientRect()lets us know the position and size of the title bar area.
    • navigator.windowControlsOverlay.ongeometrychangelets us know when the visibility or size change.

    Let’s use this to be aware of the size of the title bar area and move the header down if it’s too narrow.

    if (navigator.windowControlsOverlay) { navigator.windowControlsOverlay.addEventListener('geometrychange', () => { const { width } = navigator.windowControlsOverlay.getBoundingClientRect(); document.body.classList.toggle('narrow', width < 250); });}

    In the example above, we set the narrow class on the body of the app if the title bar area is narrower than 250px. We could do something similar with a media query, but using the windowControlsOverlay API has two advantages for our use case:

    • It’s only fired when the feature is supported and used, we don’t want to adapt the design otherwise.
    • We can see the title bar area across different operating systems, which is great because the window controls ‘ size is different on Mac and Windows. Using a media query wouldn’t make it possible for us to know exactly how much space remains.
    .narrow header { top: env(titlebar-area-height, 0); left: 0; width: 100%;}

    When the window is too small, we can use the above CSS code to move our header down and move the thumbnails down in accordance with this.

    Thirty pixels of exciting design opportunities


    Our straightforward demo app was transformed into something that felt much more connected to desktop devices by using the Window Controls Overlay feature. Something that reaches out of the usual window constraints and provides a custom experience for its users.

    In reality, this feature only gives us about 30 more pixels of room and presents challenges when using the window controls. And yet, this extra room and those challenges can be turned into exciting design opportunities.

    More devices of all shapes and forms get invented all the time, and the web keeps on evolving to adapt to them. To make it easier for us web authors to integrate more and more fully with those devices, new features are added to the web platform. From watches or foldable devices to desktop computers, we need to evolve our design approach for the web. We can now think beyond the rectangular box when building for the web.

    So let’s embrace this. Let’s use the standard technologies already at our disposal, and experiment with new ideas to provide tailored experiences for all devices, all from a single codebase!


    If you have the chance to try the Window Controls Overlay feature and have feedback on it, you can open issues in the spec’s repository. It’s still early in the development of this feature, and you can help make it even better. You can also look at this demo app and the source code, the feature’s existing documentation, or the feature’s existing documentation.

  • I am a creative.

    I am a creative.

    I have a creative side. What I do is alchemy. It is a puzzle. I don’t perform it as much as I let it be done by me.

    I am imaginative. This tag is not appropriate for all creatives. Not all people see themselves in this manner. Some innovative people practice scientific in their work. I value their assertion, which is true. Perhaps I also have a little bit of fear for them. However, my method is unique; my being is unique.

    Apologizing and qualifying in advance is a diversion. My head uses that to destroy me. I’ll leave it alone for today. I may regret and then qualify. After I’ve said what I should have. which is difficult enough.

    Except when it is simple and flows like a beverage valley.

    Sometimes it does. Maybe what I need to make arrives in a flash. I’ve learned to avoid saying it right away because they think you don’t work hard enough when you realize that sometimes the idea really comes along and it is the best plan and you know it is the best idea.

    Sometimes I just keep working until the plan strikes me. Maybe it arrives right away and I don’t remind people for three weeks. Sometimes I get so excited about an thought that just came along that I blurt it out and didn’t stop myself. like a child who discovered a medal in one of his Cracker Jacks. Often I get away with this. Yes, that is the best plan, per some observers. The majority of the time, they don’t, and I regret that joy has faded.

    Passion should only be saved for the meet, when it matters. not the informal gathering that two different gatherings precede that appointment. Nothing understands why we hold these gatherings. We keep saying we’re going to get rid of them, but we end up really trying to. They occasionally yet are good. But occasionally they detract from the real job. Depending on what you do and where you do it, the ratio between when conferences are valuable and when they are a sad distraction vary. also who you are and what you do. I’ll go over it once more. I have a creative side. That is the style.

    Often, a lot of diligent and individual work ends up with something that is rarely useful. Maybe I have to accept that and move on to the next task.

    Don’t inquire about the procedure. I have a creative side.

    I am imaginative. I have no power over my goals. And I have no control over my best tips.

    I may hammer away and often find it useful to surround myself with images or information. I can go for a move, which occasionally works. There is a Eureka, which has nothing to do with boiling pots and sizzling oil, and I may be making dinner. I frequently know what to do when I awaken. The idea that may have saved me disappears almost as frequently as I become aware and a part of the world once more as a senseless wind of oblivion. For imagination, in my opinion, comes from that other planet. the one that we enter in ambitions and, possibly, before and after death. I’m not a writer, so that’s up to authors to think about. I have a creative side. Theologians should circulate large armies throughout their artistic globe, which they claim to be true. But that is yet another diversion. And a sad one. Possibly on a much bigger issue than whether or not I am creative. But that’s also a step backwards from what I’m trying to say.

    Often the result is avoidance. And suffering. Do you know the actor who is tortured by the cliché? Even when the artist ( this place that noun in quotes ) attempts to write a sweet drink jingle, a call in a worn-out comedy, or a budget ask, it’s true.

    Some individuals who detest being called artistic perhaps been closeted artists, but that’s between them and their gods. No offence here, that’s meant. Your assertions are also accurate. However, mine is for me.

    Creatives understand artists.

    Negatives are aware of cons, just like queers are aware of queers, just like real rappers are aware of true rappers are aware of cons. People have a lot of regard for artists. We respect, follow, and nearly deify the excellent ones. Of course, it is dreadful to revere any person. We’ve been given a warning. Better is what we are. We are aware of this. Because they are clay, like us, they squabble, they are depressed, they regret making the most important decisions, they are poor and hungry, they can be violent, and they can be as ridiculous as we can. But. But. However, they produce this incredible point. They give birth to something that was unable to occur before them or otherwise. They are thought’s founders. And I suppose I should add that they are the mother of technology because it’s just lying it. Ba ho bum! Okay, that’s all said and done. Continue.

    Creatives denigrate our personal small accomplishments because they are compared to those of the great ones. Wonderful video I‘m not Miyazaki, though. Greatness is then that. That is brilliance straight out of the mouth of God. I created this drained tiny thing. It essentially fell off the back of the pumpkin trailer. And the carrots weren’t actually new.

    Designers is aware that they are at best Salieri. That is what Mozart’s artists do, actually.

    I am imaginative. I haven’t worked in advertising in 30 years, but my former artistic managers have been the ones who make my decisions. And they are correct to do so. When it really matters, my brain goes flat because I am too stupid and complacent. There is no treatment for artistic mania.

    I am imaginative. Every project I create has a goal that makes Indiana Jones appear older and snoring in a balcony head. The more I pursue creativity, the faster I can complete my work, and the longer I obsess over my ideas and whizz around in circles before I can complete that task.

    I can move ten times more quickly than those who aren’t creative, those who have just been creative for a short while, and those who have just had a short time of creative work. Only that I spend twice as long putting the work off as they do before I work ten times as quickly as they do. When I put my mind to it, I am so confident in my ability to do a fantastic task. I have an addiction to the delay hurry. The climb also terrifies me.

    I am hardly a painter.

    I am imaginative. Never a performer. Though as a boy, I had a dream that I would one day become that. Some of us criticize our abilities and like our own selves because we are not Michelangelos and Warhols. That is narcissism, but at least we aren’t in elections.

    I am imaginative. Despite my belief in reason and science, I make decisions based on my own senses and instincts. And bear witness to what comes next, both the successes and the disasters.

    I am imaginative. Every term I’ve said these may irritate another artists who have different viewpoints. Ask a question to two designers, and you’ll find three responses. No matter how we does think about it, our debate, our passion for it, and our responsibility to our own truth, at least in my opinion, are the best indications that we are creative.

    I am imaginative. I lament my lack of taste in almost all of the areas of human understanding, which I know very little about. And I put my ego before everything else in the areas that are most important to me, or perhaps more precisely, to my obsessions. Without my passions, I had probably have to spend time staring living in the eye, which almost none of us can do for very long. No seriously. Actually, no. Because living is so difficult to handle when you really look at it.

    I am imaginative. I think that when I’m gone, some of the good parts of me will stay in the head of at least one additional person, just like a family does.

    Working frees me from worrying about my job.

    I am imaginative. I worry that my little product will disappear unexpectedly.

    I am imaginative. I’m too busy making the next thing to devote too much time to it, especially since practically everything I create did achieve the level of success I conceive of.

    I am imaginative. I think there is the greatest secret in the process. I think I have to consider it so strongly that I actually made the foolish decision to publish an essay I wrote without having to go through or edit. I swear I didn’t do this frequently. But I did it right away because I was even more scared of forgetting what I was saying because I was as scared as I might be of you seeing through my sad gestures toward the gorgeous.

    There. I believe I’ve said it.

  • Humility: An Essential Value

    Humility: An Essential Value

    Humility, a writer’s most important quality, has a great circle to it. What about sincerity, an business manager’s important value? Or a doctor’s? Or a teacher’s? They all have fantastic sounds. When humility is our guiding light, the course is usually available for fulfillment, development, relation, and commitment. We’ll discuss why in this section.

    That said, this is a guide for developers, and to that conclusion, I’d like to begin with a story—well, a voyage, actually. It’s a personal one, and I’m going to make myself susceptible as well. I call it:

    The Absurd Pate of Justin: A Tale of its Author

    When I was coming out of arts school, a long-haired, goateed novice, write was a known quantity to me, design on the web, however, was riddled with complexities to understand and learn, a problem to be solved. Although I had formal training in typography, layout, and creative design, what most intrigued me was how these traditional skills could be applied to a young online landscape. This theme may eventually form the rest of my job.

    So I devoured HTML and JavaScript novels into the wee hours of the morning and self-taught myself how to code during my freshman year rather than student and go into print like many of my companions. I wanted—nay, needed—to better understand the underlying relevance of what my design decisions may think when rendered in a website.

    The so-called” Wild West” of website layout existed in the late 1990s and early 2000s. Manufacturers at the time were all figuring out how to use layout and visual connection to the online environment. What regulations were in place? How may we break them and also engage, entertain, and present information? How was my values, which include modesty, respect, and connection, coincide with that on a more general level? I was eager to find out.

    Even though I’m referring to a different time, those are amazing factors between non-career relationships and the world of style. What are your main passions, or ideals, that elevate medium? The main themes are the same, basically the same as what we previously discussed on the immediate parallels between what fulfills you, independent of the physical or digital realms.

    First within tables, animated GIFs, Flash, then with Web Standards, divs, and CSS, there was personality, raw unbridled creativity, and unique means of presentment that often defied any semblance of a visible grid. Splash screens and “browser requirement” pages aplenty. Usability and accessibility were typically victims of such a creation, but such paramount facets of any digital design were largely (and, in hindsight, unfairly) disregarded at the expense of experimentation.

    For instance, this iteration of my personal portfolio site (” the pseudoroom” ) from that time was experimental if not a little overt with regard to how the idea of a living sketchbook was conveyed visually. Quite skeuomorphic. On this one, I worked with fellow artist and dear buddy Marc Clancy, who is now a co-founder of the creative task organizing app Milanote, to outline and then play with various user interactions. Finally, I’d break it down and script it into a modern layout.

    Along with pattern book pieces, the site even offered free downloads for Mac OS customizations: pc wallpapers that were successfully design experimentation, custom-designed typefaces, and desktop icons.

    GUI Galaxy was a design, pixel art, and Mac-centric news portal that my friends and I conceptualized, designed, developed, and deployed around the same time.

    Design news portals were incredibly popular at the time, and they now accept Tweet-sized, small-format versions of relevant news from the categories I previously covered. If you took Twitter, curated it to a few categories, and wrapped it in a custom-branded experience, you’d have a design news portal from the late 90s / early 2000s.

    We as designers had changed and developed a bandwidth-sensitive, award-winning, much more accessibility-conscious website. Still ripe with experimentation, yet more mindful of equitable engagement. There are a few content panes here, with both Mac-focused news and general news (tech, design ) to be seen. We also offered many of the custom downloads I cited before as present on my folio site but branded and themed to GUI Galaxy.

    The presentation layer of the website’s backbone was made up of global design + illustration + news author collaboration. The backbone was a homegrown CMS. And the collaboration effort here, in addition to experimentation on a’ brand’ and content delivery, was hitting my core. We were creating a larger-than-anyone experience and establishing a global audience.

    Collaboration and connection transcend medium in their impact, immensely fulfilling me as a designer.

    Now, why am I taking you on this trip through design memory lane? Two reasons.

    First of all, there’s a reason for the nostalgia for that design era ( the” Wild West” era, as I put it ): the inherent exploration, personality, and creativity that dominated many design portals and personal portfolio websites. Ultra-finely detailed pixel art UI, custom illustration, bespoke vector graphics, all underpinned by a strong design community.

    The web design industry has been in a state of stagnation right now. I suspect there’s a strong chance you’ve seen a site whose structure looks something like this: a hero image / banner with text overlaid, perhaps with a lovely rotating carousel of images ( laying the snark on heavy there ), a call to action, and three columns of sub-content directly beneath. Perhaps an icon library is used with selections that only vaguely relate to their respective content is used.

    Design, as it’s applied to the digital landscape, is in dire need of thoughtful layout, typography, and visual engagement that goes hand-in-hand with all the modern considerations we now know are paramount: usability. accessibility. Load times and bandwidth- sensitive content delivery. A user-friendly presentation that connects with people wherever they are. We must be mindful of, and respectful toward, those concerns—but not at the expense of creativity of visual communication or via replicating cookie-cutter layouts.

    Pixel Issues

    Websites during this period were often designed and built on Macs whose OS and desktops looked something like this. Although Mac OS 7.5 is available, 8 and 9 are not very different.

    How could any single icon, at any given moment, stand out and grab my attention? That is a fascinating question. In this example, the user’s desktop is tidy, but think of a more realistic example with icon pandemonium. Or, let’s say an icon was a part of a larger system group ( fonts, extensions, control panels ): how did it maintain cohesion within the group as well?

    These were 32 x 32 pixel creations, utilizing a 256-color palette, designed pixel-by-pixel as mini mosaics. This seemed to me to be the embodiment of digital visual communication under such absurd restrictions. And often, ridiculous restrictions can yield the purification of concept and theme.

    So I started doing my homework and conducting research. I was a student of this new medium, hungry to dissect, process, discover, and make it my own.

    I wanted to see how I could push the boundaries of a 32×32 pixel grid with that 256-color palette, expanding upon the idea of exploration. Those ridiculous constraints forced a clarity of concept and presentation that I found incredibly appealing. I was thrust into the digital gauntlet because of it. And so, in my dorm room into the wee hours of the morning, I toiled away, bringing conceptual sketches into mini mosaic fruition.

    These are some of my creations that made use of ResEdit, the only program I had at the time, to create icons. ResEdit was a clunky, built-in Mac OS utility not really made for exactly what we were using it for. Research is at the center of all of this work. Challenge. Problem-solving Again, these core connection-based values are agnostic of medium.

    There’s one more design portal I want to talk about, which also serves as the second reason for my story to bring this all together.

    Kaliber 1000 is short for K10k. K10k was founded in 1998 by Michael Schmidt and Toke Nygaard, and was the design news portal on the web during this period. It was the place to be, my friend, with its pixel art-fueled presentation, ultra-focused care given to every aspect of every detail, and many of the more influential designers of the time who were invited to be news authors on the site. With respect where respect is due, GUI Galaxy’s concept was inspired by what these folks were doing.

    For my part, the combination of my web design work and pixel art exploration began to get me some notoriety in the design scene. K10k eventually added me as one of their very select group of news writers to the website’s content.

    Amongst my personal work and side projects —and now with this inclusion—in the design community, this put me on the map. Additionally, my design work has started to appear on other design news portals, as well as in publications abroad and domestically. With that degree of success while in my early twenties, something else happened:

    I really changed into a colossal asshole in just about a year of school, not less. The press and the praise became what fulfilled me, and they went straight to my head. They inflated my ego. I actually felt somewhat superior to my fellow designers.

    The casualties? My design stagnated. Its evolution, which is what I evolved, has stagnated.

    I felt so supremely confident in my abilities that I effectively stopped researching and discovering. When I used to lead myself to iterate through concepts or sketches, I leaped right into Photoshop. I drew my inspiration from the smallest of sources ( and with blinders on ). My peers frequently vehemently disapproved of any criticism of my work. The most tragic loss: I had lost touch with my values.

    Some of my friendships and blossoming professional relationships almost ended up being destroyed by my ego. I was toxic in talking about design and in collaboration. However, thankfully, those same friends gave me a priceless gift: sincerity. They called me out on my unhealthy behavior.

    Although it was something I initially rejected, I eventually had a chance to reflect on it in depth. I was soon able to accept, and process, and course correct. Although the realization made me feel uneasy, the re-awakening was necessary. I let go of the “reward” of adulation and re-centered upon what stoked the fire for me in art school. Most importantly, I regained my fundamental values.

    Always Students

    Following that temporary regression, I was able to advance in both my personal and professional design. And I could self-reflect as I got older to facilitate further growth and course correction as needed.

    Let’s take the Large Hadron Collider as an example. The LHC was designed” to help answer some of the fundamental open questions in physics, which concern the basic laws governing the interactions and forces among the elementary objects, the deep structure of space and time, and in particular the interrelation between quantum mechanics and general relativity”. Thank you, Wikipedia.

    Around fifteen years ago, in one of my earlier professional roles, I designed the interface for the application that generated the LHC’s particle collision diagrams. These diagrams are often regarded as works of art by themselves because they depict what is actually happening inside the Collider during any given particle collision event.

    Designing the interface for this application was a fascinating process for me, in that I worked with Fermilab physicists to understand what the application was trying to achieve, but also how the physicists themselves would be using it. In order to accomplish this, this role requires,

    I cut my teeth on usability testing, working with the Fermilab team to iterate and improve the interface. To me, their language and the topics they discussed seemed to me to be foreign languages. And by making myself humble and working under the mindset that I was but a student, I made myself available to be a part of their world to generate that vital connection.

    I also had the opportunity to observe the physicists ‘ use of the tool in their own homes, on their own terminals, during my first ethnographic observation. For example, one takeaway was that due to the level of ambient light-driven contrast within the facility, the data columns ended up using white text on a dark gray background instead of black text-on-white. They were able to focus on their eyes while working during the day while poring over enormous amounts of data. And Fermilab and CERN are government entities with rigorous accessibility standards, so my knowledge in that realm also grew. Another crucial form of communication was the barrier-free design.

    So to those core drivers of my visual problem-solving soul and ultimate fulfillment: discovery, exposure to new media, observation, human connection, and evolution. Before I entered those values, I checked my ego before entering the door.

    An evergreen willingness to listen, learn, understand, grow, evolve, and connect yields our best work. I want to pay attention to the phrases “grow” and “evolve” in particular. If we are always students of our craft, we are also continually making ourselves available to evolve. Yes, we have years of practical design experience behind us. Or the focused lab sessions from a UX bootcamp. or the work portfolio with monograms. Or, ultimately, decades of a career behind us.

    However, with all that being said, experience does not make one an “expert.”

    As soon as we close our minds via an inner monologue of’ knowing it all’ or branding ourselves a” #thoughtleader” on social media, the designer we are is our final form. There will never be a designer like us.

  • Personalization Pyramid: A Framework for Designing with User Data

    Personalization Pyramid: A Framework for Designing with User Data

    In today’s data-driven environment, it’s becoming more and more possible for you to be asked to create a personal electronic expertise, whether it’s a common website, consumer portal, or indigenous application. However while there continues to be no lack of marketing buzz around personalization systems, we also have very few defined approaches for implementing personalized UX.

    That’s where we come in. After completing tens of personalisation projects over the past few years, we gave ourselves a purpose: could you make a systematic personalization platform especially for UX practitioners? A human-centered personalization program can be established using the Personalization Pyramid, which covers files, classification, content delivery, and overall objectives. By using this strategy, you will be able to understand the core elements of a modern, UX-driven personalization system ( or at the very least understand enough to get started ).

    Getting Started

    We’ll assume that you are already comfortable with the fundamentals of modern personalization for the purposes of this article. A nice guide can be found these: Website Personalization Planning. Although Graphic projects in this field can take a variety of forms, they frequently begin with identical starting points.

    Common scenarios for starting a personalisation task:

    • Your business or client made a purchase to support personalization of a content management system ( CMS ), marketing automation platform ( MAP ), or other related technology.
    • The CMO, CDO, or CIO has identified personalisation as a target
    • User data is unclear or disjointed.
    • You are running some secluded targeting strategies or A/B tests
    • On personalization strategy, participants disagree.
    • Mandate of customer privacy rules ( e. g. GDPR ) requires revisiting existing user targeting practices

    Regardless of where you begin, a powerful personalization system will require the same key building stones. These are the “levels” on the tower, as we’ve made them. Whether you are a UX artist, scholar, or planner, understanding the core components may help make your contribution effective.

    From top to bottom, the rates include:

      North Star: What larger corporate goal is driving the personalization system?
    1. Objectives: What are the specific, tangible benefits of the system?
    2. Touchpoints: Where will you get a personal experience?
    3. Contexts and Campaigns: What personalization information does the person view?
    4. What makes up a distinct, useable market according to user segments?
    5. Actionable information: What dependable and credible information is captured by our professional platform to generate personalization?
    6. Natural Data: What wider set of data is conceivable ( now in our environment ) to allow you to optimize?

    We’ll go through each of these amounts in change. To make this more bearable, we created a deck of cards that accompany it to show specific examples from each stage. We’ve found them helpful in customisation brainstorming periods, and will include cases for you here.

    Starting at the Top

    The elements of the pyramids are as follows:

    North Star

    With your customisation plan, whether large or small, you aim for a general north star. The North Star defines the (one ) overall mission of the personalization program. What do you hope to accomplish? North Stars cast a ghost. The larger the sun, the larger the dark. Example of North Starts may contain:

      Function: Use simple user inputs to optimize. Examples:” Raw” messages, basic search effects, system user settings and settings options, general flexibility, basic improvements
    1. Feature: Self-contained personalisation component. Examples:” Cooked” notifications, advanced optimizations ( geolocation ), basic dynamic messaging, customized modules, automations, recommenders
    2. User knowledge: Personal consumer experiences across various user flows and interactions. Examples: Email campaigns, landing pages, advanced messaging ( i. e. C2C chat ) or conversational interfaces, larger user flows and content-intensive optimizations ( localization ).
    3. Solution: Highly distinctive, personalized solution experiences. Example: Standalone, branded encounters with personalization at their base, like the “algotorial” songs by Spotify quite as Discover Weekly.

    Goals

    Personalization can help speed up designing with user intentions, as in any great UX design. Goals are the military and quantifiable metrics that may prove the entire program is effective. A good place to begin is with your existing analytics and calculation software and metrics you can standard against. In some cases, new targets may be suitable. The most important thing to keep in mind is that personalisation is not a desired outcome. Popular targets include:

    • Conversion
    • Time spent on work
    • Net promoter score ( NPS)
    • achievement of the client

    Touchpoints

    Touchpoints are where the personalisation happens. This will be one of your biggest areas of responsibility as a UX custom. The connections available to you will depend on how your personalization and associated technology features are instrumented, and should be rooted in improving a person’s experience at a certain point in the trip. Touchpoints can be multi-device ( mobile, in-store, website ), but they can also be more specific ( web banner, web pop-up, etc. ). Here are a few illustrations:

    Channel-level contacts

    • Email: Role
    • Contact opens at what occasion?
    • In-store display ( JSON endpoint )
    • Native game
    • Search

    Wireframe-level Touchpoints

    • Web overlay
    • Web call bar
    • Web symbol
    • Web content wall
    • Web home page

    If you’re designing for online interface, for instance, you will likely need to include personal “zones” in your wireframes. Based on our next move, context, and campaigns, the articles for these can be presented dynamically in touchpoints.

    Contexts and Campaigns

    Once you’ve identified some touchpoints, you can decide what kind of customized content a user will get. Many personalization tools will refer to these as” campaigns” ( so, for example, a campaign on a web banner for new visitors to the website ). These will be displayed automatically to specific customer segments at specific touchpoints, as defined by user data. At this stage, we find it helpful to consider two distinct designs: a framework design and a willing design. The context helps you consider the level of user engagement at the personalization moment, for instance, if they are just casually browsing information rather than engaging in a deep dive. Think of it in terms of information retrieval behaviors. The content model can then guide you in deciding what kind of personalization to use in the context ( for instance, an” Enrich” campaign that features related articles might be a good substitute for extant content ).

    Personalization Context Model:

    1. Browse
    2. Skim
    3. Nudge
    4. Feast

    Personalization Content Model

    1. Alert
    2. Make Easier
    3. Cross-Sell
    4. Enrich

    We’ve written a lot about each of these models elsewhere, so if you’d like to read more, check out Colin’s Personalization Content Model and Jeff’s Personalization Context Model.

    User Groups

    User segments can be created prescriptively or adaptively, based on user research ( e. g. via rules and logic tied to set user behaviors or via A/B testing ). You will need to think about how to treat the logged-in visitor, the guest or returning visitor for whom you may have a stateful cookie ( or another post-cookie identifier ), or the authenticated visitor who is logged in at the very least. Here are some examples from the personalization pyramid:

    • Unknown
    • Guest
    • Authenticated
    • Default
    • Referred
    • Role
    • Cohort
    • Unique ID

    Actionable information

    Every organization with any digital presence has data. It’s important to inquire about how to use the data you can ethically collect on users, its inherent reliability and value, and how to use it ( sometimes referred to as “data activation” ). Fortunately, the tide is turning to first-party data: a recent study by Twilio estimates some 80 % of businesses are using at least some type of first-party data to personalize the customer experience.

    First-party data has a number of benefits on the user experience front, including being relatively simple to collect, more likely to be accurate, and less susceptible to the” creep factor” of third-party data. So a key part of your UX strategy should be to determine what the best form of data collection is on your audiences. Here are a few illustrations:

    There is a progression of profiling when it comes to recognizing and making decisioning about different audiences and their signals. As user data volume and time and confidence increase, it varies more granularly to more precise constructs about ever-smaller cohorts of users.

    While some combination of implicit / explicit data is generally a prerequisite for any implementation ( more commonly referred to as first party and third-party data ) ML efforts are typically not cost-effective directly out of the box. This is because optimization requires a strong content repository and data backbone. But these approaches should be considered as part of the larger roadmap and may indeed help accelerate the organization’s overall progress. At this point, you will typically work with important stakeholders and product owners to create a profiling model. The profiling model includes defining approach to configuring profiles, profile keys, profile cards and pattern cards. a scalable, multi-faceted approach to profiling.

    Pulling it Together

    The cards serve as the foundation for an inventory of sorts ( we provide blanks for you to tailor your own ), a set of potential levers and motivations for the kind of personalization activities you aspire to deliver, but they are more valuable when grouped together.

    In assembling a card “hand”, one can begin to trace the entire trajectory from leadership focus down through a strategic and tactical execution. It is also at the heart of the way that both co-authors have organized workshops to build a backlog of programs, which would make a good subject for a separate article.

    In the meantime, what is important to note is that each colored class of card is helpful to survey in understanding the range of choices potentially at your disposal, it is threading through and making concrete decisions about for whom this decisioning will be made: where, when, and how.

    Lay Down Your Cards

    Near, medium, and long-term goals must be taken into account in any sustainable personalization strategy. Even with the leading CMS platforms like Sitecore and Adobe or the most exciting composable CMS DXP out there, there is simply no “easy button” wherein a personalization program can be stood up and immediately view meaningful results. Having said that, every personalization activity has a common grammar, just like every sentence has nouns and verbs. These cards attempt to map that territory.

  • Weekend Favs March 15th

    Weekend Favs March 15th

    Weekend Favs March 15th written by John Jantsch read more at Duct Tape Marketing

    My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don’t go into depth about the finds, but I encourage you to check them out if they sound interesting. The photo in the post is a favorite for the week from an online […]

    7 Paths to a Successful Startup written by Jarret Redding read more at Duct Tape Marketing

    The Duct Tape Marketing Podcast with Lori Rosenkopf

    In this episode of the Duct Tape Marketing Podcast, I interviewed Lori Rosenkopf, Vice Dean of Entrepreneurship at the Wharton School and author of Unstoppable Entrepreneurs: Seven Paths for Unleashing Successful Startups and Creating Value Through Innovation. Lori’s research on entrepreneurship, business growth, and innovation has been published in top academic journals, and she has spent years studying what truly sets successful entrepreneurs apart.

    During our conversation, Lori shared insights from her book, focusing on the seven distinct paths to startup success. She highlighted the importance of resilience, adaptability, and business strategy, emphasizing that there is no single formula for success. From bootstrapping a business to leveraging venture capital, each path offers unique opportunities and challenges.

    Key Takeaways:

    • Startup success isn’t one-size-fits-all – Entrepreneurs can achieve success through multiple pathways, including business innovation, technology startups, and business pivots.

    • Bootstrapping builds resilience – Many successful founders delay seeking startup funding, giving them more control over their vision and business growth strategies.

    • Recombination fuels innovation – Entrepreneurs who blend unique experiences and skills often discover breakthrough ideas that lead to business success.

    • Mindset matters – A strong entrepreneurial mindset helps business owners navigate startup challenges and seize growth opportunities.

    • Pivoting can lead to major breakthroughs – The ability to adapt and shift direction is a key trait of thriving small business owners.

    • Funding isn’t the only path to scaling – While venture capital is one route, many startups achieve business resilience by reinvesting profits and expanding strategically.

    • Success takes time and persistence – The media highlights overnight success stories, but real entrepreneurship is about long-term strategy, innovation, and problem-solving.

    Chapters:

    • [00:09] Introducing Lori Rosenkopf
    • [00:53] Telling Real Entrepreneur Stories
    • [03:59] The Six R’s
    • [06:33] The Realities of Disrupting the Market
    • [07:37] Bootstrapping
    • [09:58] Technology Commercializers
    • [11:17] Accidental Entrepreneur
    • [15:20] Defining Innovation

    More About Lori Rosenkopf: 

    John Jantsch (00:00.792)

    Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is Jon Jantsch and my guest today is Laurie Rosenkopf. She is the Simon Imidge Pauley Professor, Professor of Management and Vice Dean of Entrepreneurship at the Wharton School. Her research on technology and communities and knowledge flow has been published in top journals. She’s served as a senior editor and consultant and has led significant curriculum and diversity initiatives. We’re going to talk about her book.

    Unstoppable Entrepreneurs, Seven Paths for Unleashing Successful Startups and Creating Value Through Innovation. It’s going to be out in, depending upon when you’re listening to this, it’ll be out in April of 2025. So Laurie, welcome to the show.

    Lori Rosenkopf (00:43.803)

    Thanks, John. Great to be here.

    John Jantsch (00:45.88)

    So you talk about, I’ve got a one word underlined here that you talk about stories from entrepreneurs that you call the unvarnished stories that you find that really deeply resonate with folks. wonder if you can talk a little bit about that.

    Lori Rosenkopf (01:01.231)

    Sure. So many of the stories that we see in the media about entrepreneurs tell a successful path without so many of the obstacles and challenges that were faced along the way. And we know that all entrepreneurs are really facing daily, if not hourly, challenges. And so I wanted to tell stories of people who were going

    through these challenges and how they got through them because there’s a lot of lessons for all of us across the different stories.

    John Jantsch (01:34.796)

    Yeah, I would agree. mean, the media loves the unicorn, you know, stories and things. And even in some of those stories, you know, the whole like, we tried this eight times and pivoted eight times before we hit on the thing. And all that really happens is like, look at this big success story. I mean, there’s lots of really big success stories, you know, that people mentioned Ubers of the world that were, you know, other things before they were that. So I think that.

    Lori Rosenkopf (02:00.853)

    Absolutely. And it’s not just even choosing to pivot because the first approach isn’t working, but it’s like you’re Caitlin, who’s the social entrepreneur in my book, and she has taken a set of girls to discovery days to see different companies, to learn about careers, because that’s her mission, to help girls find great careers. And she’s running bus tours and COVID happens. Well, her business is gone. There’s no bus tours.

    John Jantsch (02:27.236)

    Yeah, yeah, yeah, yeah.

    Lori Rosenkopf (02:30.183)

    And she winds up doing a virtual program, which allowed her, once she digitized, to Forex her business really quickly. And now it’s grown into a really thriving endeavor. She’s an EdTech now, instead of a bus tour operator.

    John Jantsch (02:42.606)

    Yeah. You know, it’s interesting. I never want to say that the pandemic was a good thing, but you know how many industries, you know, that really came out of that out of necessity that everybody went, oh, this is actually a better way, but probably would have never really got tried or adopted without that set of circumstances. So you like all good authors. Well, actually, before I get into your methodology, I want to ask you,

    How much is your environment at the school really fed into your learning and certainly what you put in the book?

    Lori Rosenkopf (03:22.387)

    I’m so glad you asked that. role as Vice Dean of Entrepreneurship means that I’m the Faculty Director of our Student Center for Entrepreneurship at Warren. And we have a host of students with a host of different interests who are demographically diverse and are trying to learn how to be more entrepreneurial, whether or not they’ll go and become entrepreneurs right away. And I was seeing stories in the media which were

    just the celebrity entrepreneurs, the unicorns, like you said. And those were a singular type. And I really wanted to tell stories of so many of our amazing students and alumni entrepreneurs to give them role models because role models matter.

    John Jantsch (03:53.272)

    Yeah, yeah, yeah, yeah.

    John Jantsch (04:06.764)

    So you talk about entrepreneurial mindsets and I’m so glad you picked on the tech bro a little bit image, but mindsets that you call the six Rs. Yeah. Reason, recombination, relationship, resources, resilience and results. I butchered it there, but you can maybe expand on that idea that you’ve distilled into these six Rs.

    Lori Rosenkopf (04:31.955)

    Yeah, in each of the seven stories we tell, so the seven different paths, there’s not a one size fits all path to entrepreneurship. We talk about each of these different aspects and they’re motivating principles that can help anyone to be more entrepreneurial. And so without going through the laundry list, my personal favorite is recombination. My research has focused on that historically, but the idea that each of us has a unique set of experiences.

    John Jantsch (04:36.748)

    Right, Yeah.

    Lori Rosenkopf (05:01.361)

    both in our workplace and our education, but also in our family life and where we’ve lived and the like. And it’s through mixing all of the different experiences and relationships and resources to throw in a couple of others that we’re able to see ideas that allow us to innovate. And innovation is what allows entrepreneurs to create value.

    John Jantsch (05:23.8)

    So are those mindsets something that we can adopt or have, or are they actually, or have they’ve actually become more like tactics or strategies, you know, that somebody, so like recombination, that can be somebody’s mindset. They might think that way. They may look at architecture or calculus and say, what if we took some of those principles and did this with them? Or they might actually just say, you know, that’s who I am. That’s how my mind works. mean, how

    Lori Rosenkopf (05:42.654)

    Mm-hmm.

    John Jantsch (05:53.016)

    How do you kind of, how do you balance kind of that idea of strategy versus mindset?

    Lori Rosenkopf (06:00.209)

    Well, when we’re educating students, we’re always talking about growth mindsets and figuring out how you can push yourself in new directions. And so I think that recombination, it’s something that one can look backwards wherever they are and say, what’s my mix? And take a little bit more stock and say, if I put these two things together and start to do some idea tournaments with yourself, but also in looking ahead, particularly for younger folks who are saying, what kind of job should I be looking to take or what kind of major?

    John Jantsch (06:06.115)

    Yeah.

    Lori Rosenkopf (06:30.045)

    might I take to say, let’s stretch yourself a little bit. Let’s not just take the standard path that everybody follows because then you’re going to be very cookie cutter. But the people who are able to be the most successful and the innovations that have been really the most provocative and disruptive are ones where there’s some novelty involved.

    John Jantsch (06:49.492)

    I’m glad you used the word disruptive because you actually have that as a path. You feature, I think, is it Amy? I think a lot of people tend to think that way. Like, I need to create something that just disrupts the market. I think a lot of people, that’s their mindset, but it’s actually really hard, isn’t it?

    Lori Rosenkopf (06:51.593)

    Mm-hmm. Mm-hmm.

    Yes.

    Lori Rosenkopf (07:11.133)

    Yes, it is very uncommon, let’s say it that way, in addition to being hard. And I selected Amy specifically because she wasn’t a tech bro. She’s selling originally women’s hair color, but she’s built out a phenomenal omni-channel empire. And at the beginning, she had a little bit more struggle raising funds than someone who was doing it for, say, Dollar Shave Club. But she knew she wanted to do something big and disruptive.

    John Jantsch (07:15.724)

    Yeah, yeah, yeah, yeah, yeah.

    John Jantsch (07:22.999)

    Yeah, yeah.

    Lori Rosenkopf (07:40.937)

    She had worked as a venture capitalist, so back to recombination. She knew what was the pattern to recognize, and she saw this market and went for it. she’s essentially a unicorn. She’s doing extraordinarily well. You’ll be seeing more of them in the news.

    John Jantsch (07:59.352)

    So you mentioned venture capital. I do think that there’s a common feeling amongst people that startups like we’ve got to raise money or this round we’re in this round. mean, that’s a lot of the talk you hear. You give a lot of ink to bootstrapping. And I’m curious kind of your thinking or your approach to that path.

    Lori Rosenkopf (08:02.623)

    Mm-hmm.

    Lori Rosenkopf (08:15.317)

    Yes.

    Lori Rosenkopf (08:20.467)

    Well, bootstrapping is what we recommend to all of our young people starting off. Go as long as you can without raising. And I think these days that advice is getting out there more, but five or 10 years ago, everybody was saying, I need to raise, I need to raise, particularly in a place like Wharton where everyone wants to build high growth enterprises. Bootstrapping, I love this story. Jesse is my bootstrapper. He built a

    John Jantsch (08:26.848)

    Right. Yeah. Right.

    John Jantsch (08:36.301)

    Yeah, yeah.

    Yeah, Yeah, yeah.

    John Jantsch (08:49.038)

    Mm-hmm.

    Lori Rosenkopf (08:50.739)

    digital marketing firm. This wasn’t his original training. He was just looking for a way to be entrepreneurial after being a banker. But he was one of the first in Facebook’s API. So lots of digital spends managing that. He sold that. now, all bootstrapped, and now he’s building out additional companies to help other entrepreneurs. You should have him on the show as well. for example,

    John Jantsch (09:02.904)

    Hmm.

    John Jantsch (09:16.366)

    Well, make an introduction, I’d be happy to.

    Lori Rosenkopf (09:20.755)

    Okay, but to go back to recombination, because this is why it’s my favorite, because he built this digital marketing firm, because he had spent a couple of years working in banking and private equity sorts of environments, people from private equity firms are saying, could you help me assess whether this $10 billion acquisition I’m thinking about actually has a capable digital marketing strategy? He’s built a new consulting business on that.

    John Jantsch (09:37.582)

    Yeah, yeah.

    Lori Rosenkopf (09:50.025)

    Others come to him say, you outsourced your talent to the Philippines and got all these growth assistants. He’s built another company that hires growth assistants and places them for everyone. So like his entrepreneurial spirit is just incredible and everything he does is bootstrapped. So it’s quite remarkable.

    John Jantsch (10:07.512)

    Well, and you said there’s a statistic that you shared about bootstrapping and 80 % survival rate after five years. mean, that’s not the common statistic, is it?

    Lori Rosenkopf (10:16.724)

    Well, right, because you’re not worried about satisfying your investors or your debtors right away. So you have a little bit more time and space.

    John Jantsch (10:21.069)

    Yeah.

    John Jantsch (10:27.928)

    So there’s another term that you use in the book, technology commercializers, that again, I guess that’s a bit of a recombination maybe, path kind of bridging the gap between existing innovation and new market applications. Talk about your story there.

    Lori Rosenkopf (10:32.853)

    Mm-hmm.

    Lori Rosenkopf (10:45.043)

    Yeah, I love to use that term to refer to a path where somebody sees that technologies exist and figures out how to bring them to markets that need them. So in the book, I talk about Joan, who had been working as a scientist, a PhD scientist at a large pharmaceutical firm. She calls herself an accidental entrepreneur.

    because after many years of doing that and worrying about whether the pills should come in a two pack or a four pack, she wanted to work on life changing medicines. She wound up building a small investing arm herself, not in the pharmaceutical firm, and then becoming CEO of one of the portfolio companies. And now they’re working on cures for cystic fibrosis, which that’s life changing for people. And she didn’t invent.

    John Jantsch (11:38.007)

    Yeah, yeah, yeah.

    Lori Rosenkopf (11:40.787)

    the science, but she was able to assess the scientists and small biotechs that were developing it.

    John Jantsch (11:48.618)

    It’s you’re reading my questions. I was going to the accidental idea because it seems like that’s a threat. Like you mentioned her, but it seems like almost all of the people, there was some little bit of, I wasn’t really trying to change the world. I was just doing this and it led me to that. mean, is that, do you think that that’s, is that just coincidental with your stories or do you think there’s something to that?

    Lori Rosenkopf (12:09.413)

    Well Well one of the other ours in the book is Reason, know your reason for doing it and there are two kinds of people I’ve seen and and some are Very much. I want to be an entrepreneur from square one They’re like I had the best paper route when I was a kid, you know I was selling candy and middle school etc and it’s just continued and I just had to find a good place to go and be an entrepreneur and make money and some of the stories in my

    John Jantsch (12:17.122)

    Yeah, yeah.

    John Jantsch (12:29.198)

    Right.

    Lori Rosenkopf (12:38.313)

    book are those types. But there are others who people, their reason is a deep burning personal passion. And some of them like Caitlin knew that she wanted to do female empowerment stuff from when she was very young. But others came to that through their series of experiences. we don’t say people need to go and be entrepreneurs right away when we’re training them. We just want them to be entrepreneurial thinkers. We want them to go out.

    Do some work, learn a space, and then see opportunity and then capitalize on it.

    John Jantsch (13:13.42)

    I imagine that you have particularly pick on your younger students, if I can for a minute, that they come to the program and initially it’s like, what technology is ripe for, you know, disruption like, or, know, or what’s the app I can create, you know, to create this huge commercial success. How do you help them figure that out?

    Lori Rosenkopf (13:35.039)

    Well, we do a lot of experiential learning. We have 25 programs in my center where students can do anything from get a $500 award to test out their grandmother’s cornbread recipe and see if they can build it into a brand to $10,000 awards that we give to our students in accelerators who are really pushing and working on ventures. But the experimentation is incredibly important because most of these ideas that people can come up with

    when they’re this young age are not the ones that are going to be the source of their career. You know, again, outsized attention to things like Snapchat. But that’s not what we’re typically seeing. But by playing with any venture idea, one can develop a repertoire to become more entrepreneurial, see more of those opportunities and pursue them more effectively in the future.

    John Jantsch (14:11.82)

    Yeah, yeah.

    Right, right.

    John Jantsch (14:29.656)

    What are some of the kind of most innovative things you’ve seen entrepreneurs do beyond sort of the creating financial returns, you know, for community, for mentoring, for, you know, other things that you’ve seen founders do?

    Lori Rosenkopf (14:44.853)

    Jared is the founder of a venture capital firm and it’s a venture capital firm that has the mission of creating a thousand diverse entrepreneurs. He felt like he’s an underrepresented minority and he felt like money was being left on the table because there are documented biases about the amount of funding that both women and minority entrepreneurs are able to access.

    John Jantsch (15:11.694)

    Sure, sure.

    Lori Rosenkopf (15:14.323)

    He built a firm expressly to do this and the firm is Harlem Capital. And they’ve been able to bring in a portfolio. Everyone is welcome in the portfolio, but diverse entrepreneurs are more represented and they built ways, special ways in which the founders support each other. They’re not just independent portfolio companies and they’re very proud of their statistics, which show that one in nine people who are minority entrepreneurs

    minorities working in venture capital have gone through at least one of Harlem Capital’s training programs or internship programs.

    John Jantsch (15:51.566)

    So are they located in Harlem or that was just a chosen name?

    Lori Rosenkopf (15:56.117)

    They’re in New York City and I think that was specifically chosen to indicate their mission.

    John Jantsch (15:57.838)

    Yeah. Yeah. Yeah. Yeah. Yeah. So this last question is either going to be the dumbest question I asked you or the hardest question. Okay. All right. So how would you define innovation?

    Lori Rosenkopf (16:07.029)

    Okay.

    Lori Rosenkopf (16:12.457)

    Hmm. Let me start by saying I define entrepreneurship as value creation through innovation. And that’s why I can come up with those seven pathways, because it’s not just founding a business and disrupting like that media stereotype. then innovation is the application of knowledge in order to create a productive

    John Jantsch (16:20.206)

    Okay.

    Lori Rosenkopf (16:38.293)

    product or service or process. It’s anything that’s going to allow us to do something differently and hopefully create value from it and therefore be entrepreneurial.

    John Jantsch (16:51.982)

    And I guess doesn’t exist today would be one aspect, right? Something new.

    Lori Rosenkopf (16:56.819)

    Well, in many cases, innovations are adoptions of things from other places. You start off by saying, what if I put out architecture together with calculus? In many cases, people are able to take something that’s effective in one domain and transplant it into another market, for example, or another geography. So those are very common sorts of approaches. So it’s innovative to that place.

    John Jantsch (17:22.574)

    If I’m reading your book, am I to choose one path or is it amalgamation?

    Lori Rosenkopf (17:32.041)

    You, if you are reading my book, you should be inspired by all of the stories. And what you would see is that most of the people over the span of a career, so those who were have a little bit more age under their belts, like you and me, they’re able to take different paths at different times. Jackie was a banker originally, she went into tech, she went to square.

    John Jantsch (17:53.933)

    Yes.

    Lori Rosenkopf (18:00.361)

    You know, used to have those little white square, I still do the square white point of sale terminals, but that’s where it started. And because she was a banker, she said, my gosh, they can use this data to make loans. She builds out a banking business, Square Financial Services, within Square. And then she sees these banks don’t do enough for fintechs like Square. And then she goes and acquires.

    John Jantsch (18:03.308)

    Yeah, yeah, yeah. Sure, sure.

    John Jantsch (18:13.614)

    Right.

    Lori Rosenkopf (18:27.731)

    in a traditional bank and turns it into this disruptive fintech bank. So what did we have there? She was an intrapreneur. She was an acquirer. She was a disruptor as well. really a career can be an amalgamation of many paths.

    John Jantsch (18:47.106)

    You know, it’s interesting, you, you mentioned age. and one of the things I’ve seen a lot of and heard a lot of people talk about, I think the media tends to play up these very young, you know, startup founders when in fact, a lot of 55, 60 year olds are actually, driving some of the most innovation, aren’t they?

    Lori Rosenkopf (19:06.665)

    Yeah, one of my colleagues, Danny Kam, he’s a fellow professor in the management department with me, he’s done some research on the cream of the crop in venture capital, top firms there. And the majority of them are founded by people, the median is around late 30s, early 40s.

    John Jantsch (19:19.138)

    Yeah.

    Lori Rosenkopf (19:27.025)

    And I think you’ll see even more of the older entrepreneurs now as we’re seeing all these changes in the workforce and job dislocation and the like. So here are people with a lot of expertise and necessity is a big promoter of entrepreneurship too.

    John Jantsch (19:41.814)

    No question. Laura, I appreciate you taking a few moments to stop by the Duct Tape Marketing Podcast. Is there anywhere you’d invite people to learn more about your work? Obviously, find unstoppable entrepreneurs.

    Lori Rosenkopf (19:54.581)

    Well, absolutely. Google my name. I’m the only Laurie Rosenkopf in the world. you can also find the book at all of your favorite places. Read about Venture Lab, where our student entrepreneurs are doing great things. But it’s been wonderful to have this conversation with you, John. Thanks for having me.

    John Jantsch (20:11.918)

    Awesome. Well, again, I appreciate it and hopefully we’ll run into you one of these days out there on the road.

    Lori Rosenkopf (20:17.141)

    Sounds great.

    powered by

  • User Research Is Storytelling

    User Research Is Storytelling

    I’ve been fascinated by movies since I was a child. I loved the heroes and the excitement—but most of all the stories. I aspired to be an artist. And I believed that I’d get to do the things that Indiana Jones did and go on interesting activities. Yet my friends and I had movie ideas to make and sun in. But they never went any farther. However, I did end up working in user experience ( UI). Today, I realize that there’s an element of drama to UX— I hadn’t actually considered it before, but consumer analysis is story. And to get the most out of customer studies, you must tell a compelling story that involves stakeholders, including the product team and decision-makers, and piques their interest in learning more.

    Think of your favorite film. It more than likely follows a three-act narrative architecture: the installation, the turmoil, and the resolution. The second act shows what exists now, and it helps you get to know the characters and the challenges and problems that they face. Act two sets the scene for the fight and introduces the activity. Here, difficulties grow or get worse. The solution comes in the third and final work. This is where the issues are resolved and the figures learn and change. This structure, in my opinion, is also a fantastic way to think about customer research, and I think it can be particularly useful for explaining consumer research to others.

    Use story as a framework for conducting analysis

    It’s sad to say, but many have come to see studies as being inconsequential. Research is frequently one of the first things to go when expenses or deadlines are tight. Instead of investing in study, some goods professionals rely on manufacturers or—worse—their personal judgment to make the “right” options for users based on their experience or accepted best practices. That may get groups a little bit out of the way, but that approach is therefore easily miss out on resolving people ‘ real issues. To be user-centered, this is something we really avoid. User study improves pattern. It keeps it on trail, pointing to problems and opportunities. You can keep back of your competition by being aware of the problems with your goods and fixing them.

    In the three-act structure, each action corresponds to a part of the process, and each part is important to telling the whole story. Let’s take a look at the various functions and how they relate to customer research.

    Act one: layout

    The fundamental research comes in handy because the layout is all about understanding the background. Basic research ( also called conceptual, discovery, or original research ) helps you understand people and identify their problems. You’re learning about the difficulties people face now, what options are available, and how those challenges impact them, just like in the films. To do basic research, you may conduct cultural inquiries or journal studies ( or both! ), which may assist you in identifying both problems and opportunities. It doesn’t need to be a great investment in time or money.

    Erika Hall discusses the most effective anthropology, which can be as straightforward as spending 15 hours with a customer and asking them to” Walk me through your morning yesterday.” That’s it. Give that one ask. Locked up and listen to them for 15 days. Do everything in your power to keep yourself and your pursuits out of it. Bam, you’re doing ethnography”. According to Hall, “[This ] will likely prove quite fascinating. In the very unlikely event that you didn’t learn anything new or helpful, carry on with increased confidence in your way”.

    I think this makes sense. And I love that this makes consumer research so visible. You don’t need to create a lot of paperwork; you can only attract people and do it! This can offer a wealth of knowledge about your customers, and it’ll help you better understand them and what’s going on in their life. That’s exactly what work one is all about: understanding where people are coming from.

    Maybe Spool talks about the importance of basic research and how it may type the bulk of your research. If you can supplement what you’ve heard in the basic studies by using any more user data that you can obtain, such as surveys or analytics, to make recommendations that may need to be investigated further, you might as well use those that can be drawn from those that you can obtain. Together, all this information creates a clearer picture of the state of things and all its deficiencies. And that’s the start of a gripping tale. It’s the place in the story where you realize that the principal characters—or the people in this case—are facing issues that they need to conquer. This is where you begin to develop compassion for the characters and support their success, much like in films. And maybe partners are now doing the same. Their concern may be with their company, which may be losing money because people are unable to complete specific tasks. Or probably they do connect with people ‘ problems. In either case, action one serves as your main strategy to pique the interest and interest of the participants.

    When partners begin to understand the value of basic research, that is open doors to more opportunities that involve users in the decision-making approach. And that can influence product groups ‘ focus on improving. This gains everyone—users, the goods, and partners. It’s similar to winning an Oscar for a film because it frequently results in a favorable and productive outcome for your item. And this can be an opportunity for participants to repeat this process with different items. The secret to this method is storytelling, and knowing how to tell a compelling story is the only way to entice partners to do more research.

    This brings us to work two, where you incrementally review a design or idea to see whether it addresses the problems.

    Act two: issue

    Act two is all about digging deeper into the issues that you identified in action one. In order to evaluate a potential solution ( such as a design ), you typically conduct vertical research, such as usability tests, to see if it addresses the problems you identified. The issues may contain unmet needs or problems with a circulation or procedure that’s tripping users away. More issues may come up in the process, much like in action two of a movie. It’s here that you learn more about the figures as they grow and develop through this work.

    Usability tests should generally consist of five participants, according to Jakob Nielsen, who found that that number of users can usually identify the majority of the issues:” As you add more and more users, you learn less and less because you will keep seeing the same things again and again… After the second user, you are wasting your time by observing the same findings regularly but hardly learning much new.”

    There are parallels with storytelling here too, if you try to tell a story with too many characters, the plot may get lost. With fewer participants, each user’s struggles will be more easily recalled and shared with other parties when discussing the research. This can help convey the issues that need to be addressed while also highlighting the value of doing the research in the first place.

    Usability tests have been conducted in person for decades, but you can also conduct them remotely using software like Microsoft Teams, Zoom, or other teleconferencing software. This approach has become increasingly popular since the beginning of the pandemic, and it works well. You might consider in-person usability tests like watching a movie as opposed to remote testing like attending a play. There are advantages and disadvantages to each. Much more in-depth research is conducted on user experience. Stakeholders can experience the sessions with other stakeholders. Additionally, you get real-time reactions, including surprises, disagreements, and discussions about what they’re seeing. Much like going to a play, where audiences get to take in the stage, the costumes, the lighting, and the actors ‘ interactions, in-person research lets you see users up close, including their body language, how they interact with the moderator, and how the scene is set up.

    If conducting usability testing in the field is like watching a play that is staged and controlled, where any two sessions may be very different from one another. You can take usability testing into the field by creating a replica of the space where users interact with the product and then conduct your research there. Or you can meet users at their location to conduct your research. With either option, you get to see how things work in context, things come up that wouldn’t have in a lab environment—and conversion can shift in entirely different directions. You have less control over how these sessions end as researchers, but this can occasionally help you understand users even better. Meeting users where they are can provide clues to the external forces that could be affecting how they use your product. In-person usability tests add a level of detail that is frequently absent from remote usability tests.

    That’s not to say that the “movies” —remote sessions—aren’t a good option. A wider audience can be obtained from remote sessions. They allow a lot more stakeholders to be involved in the research and to see what’s going on. And they make access to a much wider range of users in their own country. But with any remote session there is the potential of time wasted if participants can’t log in or get their microphone working.

    You can ask real users questions to understand their thoughts and understanding of the solution as a result of usability testing, whether it is conducted remotely or in person. This can help you not only identify problems but also glean why they’re problems in the first place. Additionally, you can test your own hypotheses and determine whether your reasoning is correct. By the end of the sessions, you’ll have a much clearer picture of how usable the designs are and whether they work for their intended purposes. The excitement is in the second act, but there are also potential surprises in the third. This is equally true of usability tests. Unexpected things that participants say frequently alter the way you look at things, and these unexpected revelations can lead to unexpected turns in the narrative.

    Unfortunately, user research is sometimes seen as expendable. Usability testing is frequently the only method of research that some stakeholders believe they ever need, and it’s too frequently the case. In fact, if the designs that you’re evaluating in the usability test aren’t grounded in a solid understanding of your users ( foundational research ), there’s not much to be gained by doing usability testing in the first place. Because you narrow down the subject matter of your feedback without understanding the needs of the users. As a result, there’s no way of knowing whether the designs might solve a problem that users have. In the context of a usability test, it’s only feedback on a particular design.

    On the other hand, if you only do foundational research, while you might have set out to solve the right problem, you won’t know whether the thing that you’re building will actually solve that. This demonstrates the value of conducting both directional and foundational research.

    In act two, stakeholders will—hopefully—get to watch the story unfold in the user sessions, which creates the conflict and tension in the current design by surfacing their highs and lows. And in turn, this can encourage stakeholders to take action on the issues raised.

    Act three: resolution

    The third act is about resolving the issues from the first two acts, whereas the first two acts are about understanding the context and the tensions that can compel stakeholders to act. While it’s important to have an audience for the first two acts, it’s crucial that they stick around for the final act. That includes all members of the product team, including developers, UX experts, business analysts, delivery managers, product managers, and any other parties who have a say in the coming development. It allows the whole team to hear users ‘ feedback together, ask questions, and discuss what’s possible within the project’s constraints. Additionally, it enables the UX design and research teams to clarify, suggest alternatives, or provide more context for their decisions. So you can get everyone on the same page and get agreement on the way forward.

    This act is primarily told through voiceover with some audience participation. The researcher is the narrator, who paints a picture of the issues and what the future of the product could look like given the things that the team has learned. They offer the stakeholders their suggestions and suggestions for how to create this vision.

    Nancy Duarte in the Harvard Business Review offers an approach to structuring presentations that follow a persuasive story. The most effective presenters employ the same methods as great storytellers: By reaffirming the status quo and then revealing a better way, they create a conflict that needs to be resolved, writes Duarte. ” That tension helps them persuade the audience to adopt a new mindset or behave differently”.

    This type of structure aligns well with research results, and particularly results from usability tests. It provides proof for “what is “—the issues you’ve identified. And “what could be “—your recommendations on how to address them. And so forth and forth.

    You can reinforce your recommendations with examples of things that competitors are doing that could address these issues or with examples where competitors are gaining an edge. Or they can be as visual as quick sketches of a potential solution to a problem. These can help generate conversation and momentum. And this continues until the session is over, when you’ve concluded by bridging the gaps and offering suggestions for improvement. This is the part where you reiterate the main themes or problems and what they mean for the product—the denouement of the story. This stage provides stakeholders with the next steps and, hoped, the motivation to take those steps!

    While we are nearly at the end of this story, let’s reflect on the idea that user research is storytelling. The three-act structure of user research contains all the components for a good story:

      Act one: You meet the protagonists ( the users ) and the antagonists ( the problems affecting users ). This is the plot’s beginning. In act one, researchers might use methods including contextual inquiry, ethnography, diary studies, surveys, and analytics. These techniques can produce personas, empathy maps, user journeys, and analytics dashboards as output.
      Act two: Next, there’s character development. The protagonists face problems and difficulties, which they must overcome, and there is conflict and tension. In act two, researchers might use methods including usability testing, competitive benchmarking, and heuristics evaluation. Usability findings reports, UX strategy documents, usability guidelines, and best practices can be included in the output of these.
      Act three: The protagonists triumph and you see what a better future looks like. Researchers may use techniques like storytelling, presentation decks, and digital media in act three. The output of these can be: presentation decks, video clips, audio clips, and pictures.

    The researcher performs a number of tasks: they are the producer, the director, and the storyteller. The participants have a small role, but they are significant characters ( in the research ). And the audience is one of the stakeholders. But the most important thing is to get the story right and to use storytelling to tell users ‘ stories through research. By the end, the parties should have a goal and a desire to solve the product’s flaws.

    So the next time that you’re planning research with clients or you’re speaking to stakeholders about research that you’ve done, think about how you can weave in some storytelling. In the end, user research is beneficial for everyone, and all you need to do is pique stakeholders ‘ interest in how the story ends.

  • To Ignite a Personalization Practice, Run this Prepersonalization Workshop

    To Ignite a Personalization Practice, Run this Prepersonalization Workshop

    Photo this. You’ve joined a club at your business that’s designing innovative product features with an focus on technology or AI. Or perhaps your business only started using a personalization website. Either way, you’re designing with statistics. What then? When it comes to designing for personalization, there are many warning stories, no immediately achievement, and some guidelines for the baffled.

    The personalization space is true, between the dream of getting it right and the worry of it going wrong ( like when we encounter “persofails” similar to a company’s repeated pleas for more toilet seats from regular people ). It’s an particularly confusing place to be a modern professional without a map, a map, or a strategy.

    There are no Lonely Planet and some tour guides for those of you who want to personalize because powerful customisation is so dependent on each group’s talent, technology, and market position.

    But you can ensure that your group has packed its bags rationally.

    There’s a DIY method to increase your chances for victory. You’ll at least at least disarm your boss ‘ irrational exuberance. Before the group you’ll need to properly plan.

    It’s known as prepersonalization.

    Behind the audio

    Take into account Spotify’s DJ element, which debuted this year.

    We’re used to seeing the polished final outcome of a personalization have. A personal have had to be developed, budgeted, and given priority before the year-end prize, the making-of-backstory, or the behind-the-scenes success chest. Before any customisation have goes live in your product or service, it lives amid a delay of valuable ideas for expressing consumer experiences more automatically.

    So how do you decide where to position your personalisation wagers? How do you design regular interactions that hasn’t journey up users or—worse—breed mistrust? We’ve found that for many well-known budgeted programs to support their continued investments, they initially required one or more workshops to join vital technologies users and stakeholders. Create it count.

    We’ve closely observed the same evolution with our consumers, from major software to young companies. In our experience with working on small and large personalization work, a program’s best monitor record—and its capacity to weather tough questions, work steadily toward shared answers, and manage its design and engineering efforts—turns on how successfully these prepersonalization activities play out.

    Effective workshops consistently distinguish successful future endeavors from unsuccessful ones, saving countless hours of time, resources, and overall well-being in the process.

    A personalization practice involves a multiyear effort of testing and feature development. It’s not a tech stack switch-flip. It’s best managed as a backlog that often evolves through three steps:

    1. customer experience optimization ( CXO, also known as A/B testing or experimentation )
    2. always-on automations ( whether rules-based or machine-generated )
    3. mature features or standalone product development ( such as Spotify’s DJ experience )?

    This is why we created our progressive personalization framework and why we’re field-testing an accompanying deck of cards: we believe that there’s a base grammar, a set of “nouns and verbs” that your organization can use to design experiences that are customized, personalized, or automated. You won’t require these cards. But we strongly recommend that you create something similar, whether that might be digital or physical.

    Set the timer for your kitchen.

    How long does it take to cook up a prepersonalization workshop? The evaluation activities that we suggest include can last for a number of weeks ( and frequently do ). For the core workshop, we recommend aiming for two to three days. Here are a summary of our broad approach and information on the most crucial first-day activities.

    The full arc of the wider workshop is threefold:

      Kickstart: This specifies the terms of engagement as you concentrate on both the potential and the team’s and leadership’s readiness and drive.
    1. Plan your work: This is the heart of the card-based workshop activities where you specify a plan of attack and the scope of work.
    2. Work your plan: This stage consists of making it possible for team members to individually pitch their own pilots that each include a proof-of-concept project, business case, and operating model.

    Give yourself at least a day, split into two large time blocks, to power through a concentrated version of those first two phases.

    Kickstart: Apt your appetite

    We call the first lesson the “landscape of connected experience“. It looks at the possibilities for personalization in your company. A connected experience, in our parlance, is any UX requiring the orchestration of multiple systems of record on the backend. A marketing-automation platform and a content-management system could be used together. It could be a digital-asset manager combined with a customer-data platform.

    Give examples of connected experience interactions that you admire, find familiar, or even dislike, as examples of consumer and business-to-business examples. This should cover a representative range of personalization patterns, including automated app-based interactions ( such as onboarding sequences or wizards ), notifications, and recommenders. These are in the cards, which we have a catalog of. Here’s a list of 142 different interactions to jog your thinking.

    It’s all about setting the tone. What are the possible paths for the practice in your organization? Here’s a long-form primer and a strategic framework for a broader view.

    Assess each example that you discuss for its complexity and the level of effort that you estimate that it would take for your team to deliver that feature ( or something similar ). We categorize connected experiences in our cards according to their functions, features, experiences, complete products, and portfolios. Size your own build here. This will help to draw attention to the benefits of ongoing investment as well as the difference between what you deliver right now and what you want to deliver in the future.

    Next, have your team plot each idea on the following 2×2 grid, which lays out the four enduring arguments for a personalized experience. This is crucial because it emphasizes how personalization can affect your own ways of working as well as your external customers. It’s also a reminder ( which is why we used the word argument earlier ) of the broader effort beyond these tactical interventions.

    Each team member should decide where they would like to place your company’s emphasis on your product or service. Naturally, you can’t prioritize all of them. Here, the goal is to show how various departments may view their own benefits from the effort, which can vary from one department to the next. Documenting your desired outcomes lets you know how the team internally aligns across representatives from different departments or functional areas.

    The third and final kickstart activity is about filling in the personalization gap. Is your customer journey well documented? Will compliance with data and privacy be a significant challenge? Do you have content metadata needs that you have to address? ( We’re pretty sure you do; it’s just a matter of acknowledging the magnitude of that need and finding a solution. ) In our cards, we’ve noted a number of program risks, including common team dispositions. For instance, our Detractor card lists six protracted behavior that is harmful to the development of our country.

    Effectively collaborating and managing expectations is critical to your success. Consider the potential obstacles to your upcoming progress. Press the participants to name specific steps to overcome or mitigate those barriers in your organization. According to research, personalization initiatives face a number of common obstacles.

    At this point, you’ve hopefully discussed sample interactions, emphasized a key area of benefit, and flagged key gaps? Good, you’re ready to go on.

    Hit that test kitchen

    Next, let’s take a look at what you’ll need to create personalization recipes. Personalization engines, which are robust software suites for automating and expressing dynamic content, can intimidate new customers. They give you a variety of options for how your organization can conduct its activities because of their broad and potent capabilities. This presents the question: Where do you begin when you’re configuring a connected experience?

    The key here is to avoid treating the installed software ( as one of our client executives humorously put it ) like some sort of dream kitchen. These software engines are more like test kitchens where your team can begin devising, tasting, and refining the snacks and meals that will become a part of your personalization program’s regularly evolving menu.

    Over the course of the workshop, the ultimate menu of the prioritized backlog will come together. And creating “dishes” is the way that you’ll have individual team stakeholders construct personalized interactions that serve their needs or the needs of others.

    The dishes will be made from recipes, which have predetermined ingredients.

    Verify your ingredients

    Like a good product manager, you’ll make sure you have everything you need to make your desired interaction ( or that you can figure out what needs to be added to your pantry ) and that you validate with the right stakeholders present. These ingredients include the audience that you’re targeting, content and design elements, the context for the interaction, and your measure for how it’ll come together.

    This doesn’t just involve identifying requirements. Documenting your personalizations as a series of if-then statements lets the team:

    1. compare findings to a common strategy for developing features, similar to how artists paint with the same color palette,
    2. specify a consistent set of interactions that users find uniform or familiar,
    3. and establish parity between all important performance indicators and performance metrics.

    This helps you streamline your designs and your technical efforts while you deliver a shared palette of core motifs of your personalized or automated experience.

    Create a recipe.

    What ingredients are important to you? Consider the construct of a who-what-when-why

    • Who are your key audience segments or groups?
    • What content, what design elements, and under what circumstances will you give them?
    • And for which business and user benefits?

    Five years ago, we created these cards and card categories. We regularly play-test their fit with conference audiences and clients. And we still come across fresh possibilities. But they all follow an underlying who-what-when-why logic.

    In the cards in the accompanying photo below, you can typically follow along with right to left in three examples of subscription-based reading apps.

    1. Nurture personalization: When a guest or an unknown visitor interacts with a product title, a banner or alert bar appears that makes it easier for them to encounter a related title they may want to read, saving them time.
    2. Welcome automation: An email is sent when a newly registered user is a subscriber and is able to highlight the breadth of the content catalog.
    3. Winback automation: Before their subscription lapses or after a recent failed renewal, a user is sent an email that gives them a promotional offer to suggest that they reconsider renewing or to remind them to renew.

    We’ve also found that sometimes this process comes together more effectively by cocreating the recipes themselves, so a good preworkshop activity might be to think about what these cards might be for your organization. Start with a set of blank cards, and begin labeling and grouping them through the design process, eventually distilling them to a refined subset of highly useful candidate cards.

    The workshop’s later stages could be characterized as shifting from focusing on a cookbook to a more nuanced customer-journey mapping. Individual” cooks” will pitch their recipes to the team, using a common jobs-to-be-done format so that measurability and results are baked in, and from there, the resulting collection will be prioritized for finished design and delivery to production.

    Better architecture is required for better kitchens.

    Simplifying a customer experience is a complicated effort for those who are inside delivering it. Beware of anyone who contradicts your advice. With that being said,” Complicated problems can be hard to solve, but they are addressable with rules and recipes“.

    When a team is overfitting, it’s because they aren’t designing with their best data, which is why personalization turns into a laugh line. Like a sparse pantry, every organization has metadata debt to go along with its technical debt, and this creates a drag on personalization effectiveness. For instance, your AI’s output quality is in fact impacted by your IA. Spotify’s poster-child prowess today was unfathomable before they acquired a seemingly modest metadata startup that now powers its underlying information architecture.

    You can’t stand the heat, in fact…

    Personalization technology opens a doorway into a confounding ocean of possible designs. Only a deliberate and cooperative approach will produce the desired outcome. So banish the dream kitchen. Instead, head to the test kitchen to save time, preserve job security, and avoid imagining the creative concepts that come from the doers in your organization. There are meals to serve and mouths to feed.

    This framework of the workshop gives you a strong chance at long-term success as well as solid ground. Wiring up your information layer isn’t an overnight affair. However, if you use the same cookbook and the same recipe combination, you’ll have solid ground for success. We designed these activities to make your organization’s needs concrete and clear, long before the hazards pile up.

    Although there are associated costs associated with purchasing this kind of technology and product design, your time well spent is on sizing up and confronting your unique situation and digital skills. Don’t squander it. The pudding is the proof, as they say.

  • The Wax and the Wane of the Web

    The Wax and the Wane of the Web

    When you begin to believe you have everything figured out, everything will change. This is a one piece of advice I can give to friends and family when they become fresh families. Simply as you start to get the hang of injections, diapers, and ordinary sleep, it’s time for solid foods, potty training, and nighttime sleep. When you figure those up, it’s time for some short breaks for nap and school. The cycle goes on and on.

    The same holds true for those of us who are currently employed in design and development. Having worked on the web for about three years at this point, I’ve seen the typical wax and wane of concepts, strategies, and systems. Every day we as developers and designers re-enter a routine pattern, a brand-new concept or technology emerges to shake things up and completely alter our world.

    How we got below

    I built my first website in the mid-’90s. Design and development on the web back then was a free-for-all, with few established norms. For any layout aside from a single column, we used table elements, often with empty cells containing a single pixel spacer GIF to add empty space. We styled text with numerous font tags, nesting the tags every time we wanted to vary the font style. And we had only three or four typefaces to choose from: Arial, Courier, or Times New Roman. When Verdana and Georgia came out in 1996, we rejoiced because our options had nearly doubled. The only safe colors to choose from were the 216 “web safe” colors known to work across platforms. The few interactive elements (like contact forms, guest books, and counters) were mostly powered by CGI scripts (predominantly written in Perl at the time). Achieving any kind of unique look involved a pile of hacks all the way down. Interaction was often limited to specific pages in a site.

    The development of online requirements

    At the turn of the century, a new cycle started. Crufty code littered with table layouts and font tags waned, and a push for web standards waxed. Newer technologies like CSS got more widespread adoption by browsers makers, developers, and designers. This shift toward standards didn’t happen accidentally or overnight. It took active engagement between the W3C and browser vendors and heavy evangelism from folks like the Web Standards Project to build standards. A List Apart and books like Designing with Web Standards by Jeffrey Zeldman played key roles in teaching developers and designers why standards are important, how to implement them, and how to sell them to their organizations. And approaches like progressive enhancement introduced the idea that content should be available for all browsers—with additional enhancements available for more advanced browsers. Meanwhile, sites like the CSS Zen Garden showcased just how powerful and versatile CSS can be when combined with a solid semantic HTML structure.

    Server-side language like PHP, Java, and.NET took Perl as the primary back-end computers, and the cgi-bin was tossed in the garbage bin. With these improved server-side software, the first period of internet programs started with content-management techniques (especially those used in blogs like Blogger, Grey Matter, Movable Type, and WordPress ) In the mid-2000s, AJAX opened gates for sequential interaction between the front end and back close. Pages had now revise their content without having to reload it. A grain of Script frameworks like Prototype, YUI, and ruby arose to aid developers develop more credible client-side conversation across browsers that had wildly varying levels of standards support. Techniques like image replacement enable the use of fonts by skilled designers and developers. And technologies like Flash made it possible to add animations, games, and even more interactivity.

    The industry was reenergized by these new tools, standards, and methods in many ways. Web design flourished as designers and developers explored more diverse styles and layouts. However, we still relied on numerous hacks. Early CSS was a huge improvement over table-based layouts when it came to basic layout and text styling, but its limitations at the time meant that designers and developers still relied heavily on images for complex shapes ( such as rounded or angled corners ) and tiled backgrounds for the appearance of full-length columns (among other hacks ). All kinds of nested floats or absolute positioning ( or both ) were necessary for complicated layouts. Flash and image replacement for custom fonts was a great start toward varying the typefaces from the big five, but both hacks introduced accessibility and performance problems. Additionally, JavaScript libraries made it simple to add a dash of interaction to pages without having to spend the money to double or even quadruple the download size for basic websites.

    The web as software platform

    The front-end and back-end symbiosis continued to improve, leading to the development of the modern web application. Between expanded server-side programming languages ( which kept growing to include Ruby, Python, Go, and others ) and newer front-end tools like React, Vue, and Angular, we could build fully capable software on the web. Along with these tools, there were additional options, such as shared package libraries, build automation, and collaborative version control. What was once primarily an environment for linked documents became a realm of infinite possibilities.

    Mobile devices increased in their capabilities as well, and they gave us access to the internet while we were traveling. Mobile apps and responsive design opened up opportunities for new interactions anywhere and any time.

    This fusion of potent mobile devices and potent development tools contributed to the growth of social media and other centralized tools for user interaction and consumption. As it became easier and more common to connect with others directly on Twitter, Facebook, and even Slack, the desire for hosted personal sites waned. Social media made connections on a global scale, with both positive and negative outcomes.

    Want a much more extensive history of how we got here, with some other takes on ways that we can improve? ” Of Time and the Web” was written by Jeremy Keith. Or check out the” Web Design History Timeline” at the Web Design Museum. Additionally, Neal Agarwal takes a fascinating tour of” Internet Artifacts.”

    Where we are now

    It seems like we’ve been at a new significant inflection point over the past couple of years. As social-media platforms fracture and wane, there’s been a growing interest in owning our own content again. There are many different ways to create a website, from the tried-and-true classic of hosting plain HTML files to static site generators to content management systems of all varieties. The fracturing of social media also comes with a cost: we lose crucial infrastructure for discovery and connection. Webmentions, RSS, ActivityPub, and other IndieWeb tools can be useful in this regard, but they’re still largely underdeveloped and difficult to use for the less geeky. We can build amazing personal websites and add to them regularly, but without discovery and connection, it can sometimes feel like we may as well be shouting into the void.

    Browser support for CSS, JavaScript, and other web components has increased, particularly with initiatives like Interop. New technologies gain support across the board in a fraction of the time that they used to. I frequently find out about a new feature and check its browser support only to discover that its coverage has already exceeded 80 %. Nowadays, the barrier to using newer techniques often isn’t browser support but simply the limits of how quickly designers and developers can learn what’s available and how to adopt it.

    With a few commands and a few lines of code, we can currently prototype almost any concept. All the tools that we now have available make it easier than ever to start something new. However, as we upgrade and maintain these frameworks, we eventually pay the upfront costs that these frameworks may initially save in terms of our technical debt.

    If we rely on third-party frameworks, adopting new standards can sometimes take longer since we may have to wait for those frameworks to adopt those standards. These frameworks, which previously made it easier to adopt new techniques sooner, have since evolved into obstacles. These same frameworks often come with performance costs too, forcing users to wait for scripts to load before they can read or interact with pages. And frequently, when scripts fail ( whether due to poor code, network problems, or other environmental factors ), users are left with blank or broken pages.

    Where do we go from here?

    Hacks of today help to shape standards for tomorrow. And there’s nothing inherently wrong with embracing hacks —for now—to move the present forward. Problems only arise when we refuse to acknowledge that they are hacks or when we choose not to replace them. So what can we do to create the future we want for the web?

    Build for the long haul. Optimize for performance, for accessibility, and for the user. weigh the price of those user-friendly tools. They may make your job a little easier today, but how do they affect everything else? What does each user pay? To future developers? to the adoption of standards? Sometimes the convenience may be worth it. Sometimes it’s just a hack that you’ve gotten used to. And sometimes it’s holding you back from even better options.

    Start with standards. Standards continue to evolve over time, but browsers have done a remarkably good job of continuing to support older standards. The same holds true for third-party frameworks, though. Sites built with even the hackiest of HTML from the’ 90s still work just fine today. The same can’t always be said of websites created with frameworks even after a few years.

    Design with care. Consider the effects of each choice, whether your craft is code, pixels, or processes. The convenience of many a modern tool comes at the cost of not always understanding the underlying decisions that have led to its design and not always considering the impact that those decisions can have. Use the time saved by modern tools to think more carefully and make decisions with care rather than rushing to “move fast and break things.”

    Always be learning. If you constantly learn, you also develop. Sometimes it may be hard to pinpoint what’s worth learning and what’s just today’s hack. Even if you were to concentrate solely on learning standards, you might end up focusing on something that won’t matter next year. ( Remember XHTML? ) However, ongoing learning opens up new connections in your brain, and the techniques you learn in one day may be used to guide different experiments in the future.

    Play, experiment, and be weird! The ultimate experiment is this web that we’ve created. It’s the single largest human endeavor in history, and yet each of us can create our own pocket within it. Be brave and try something new. Build a playground for ideas. In your own bizarre science lab, conduct absurd experiments. Start your own small business. There has never been a place where we have more room to be creative, take risks, and discover our potential.

    Share and amplify. Share what you think has worked for you as you experiment, play, and learn. Write on your own website, post on whichever social media site you prefer, or shout it from a TikTok. Write something for A List Apart! But take the time to amplify others too: find new voices, learn from them, and share what they’ve taught you.

    Go ahead and create.

    As designers and developers for the web ( and beyond ), we’re responsible for building the future every day, whether that may take the shape of personal websites, social media tools used by billions, or anything in between. Let’s give everything we produce a positive vibe by infusing our values into everything we do. Create that thing that only you are uniquely qualified to make. Then, share it, improve it, re-create it, or create something new. Learn. Make. Share. Grow. Rinse and repeat. Everything will change whenever you believe you have the ability to use the internet.

  • Opportunities for AI in Accessibility

    Opportunities for AI in Accessibility

    I thoroughly enjoyed reading Joe Dolson’s most recent article on the crossroads of AI and availability because of how skeptical he is of AI in general and how many people have been using it. In fact, I’m very skeptical of AI myself, despite my role at Microsoft as an accessibility technology strategist who helps manage the AI for Accessibility award program. As with any device, AI can be used in very positive, equitable, and visible ways, as well as in destructive, unique, and harmful ways. Additionally, there are a lot of functions in the subpar center.

    I’d like you to consider this a “yes … and” piece to complement Joe’s post. I’m just trying to reject what he’s saying, but I’m just trying to give some context to initiatives and opportunities where AI can make a difference for people with disabilities. To be clear, I want to take some time to speak about what’s possible in hope that we’ll get there one evening. There are, and we’ve needed to address them, like, yesterday.

    Other words

    Joe’s article spends a lot of time examining how computer vision models can create other words. He raises a number of legitimate points about the state of affairs right now. And while computer-vision concepts continue to improve in the quality and complexity of information in their information, their benefits aren’t wonderful. As he rightly points out, the state of image research is currently very poor, especially for some graphic types, in large part due to the lack of context for which AI systems look at images ( which is a result of having separate “foundation” models for words analysis and picture analysis ). Today’s models aren’t trained to distinguish between images that are contextually relevant ( should probably have descriptions ) and those that are purely decorative ( couldn’t possibly need a description ) either. However, I still think there’s possible in this area.

    As Joe points out, alt text publishing via human-in-the-loop should be a given. And if AI can intervene to provide a starting place for alt text, even if the swift might say What is this BS? That’s certainly correct at all … Let me try to offer a starting point— I think that’s a win.

    If we can specifically teach a design to consider image usage in context, it might be able to help us more swiftly distinguish between images that are likely to be beautiful and those that are more descriptive. That will help clarify which situations require image descriptions, and it will increase authors ‘ effectiveness in making their sites more visible.

    While complex images—like graphs and charts—are challenging to describe in any sort of succinct way ( even for humans ), the image example shared in the GPT4 announcement points to an interesting opportunity as well. Let’s say you came across a map that was simply the name of the table and the type of visualization it was: Pie table comparing smartphone use to have phone use among US households making under$ 30, 000 annually. ( That would be a pretty bad alt text for a chart because it would frequently leave many unanswered questions about the data, but let’s just assume that that was the description in place. ) If your website knew that that picture was a pie graph ( because an ship model concluded this ), imagine a world where people could ask questions like these about the creative:

    • Do more people use feature phones or smartphones?
    • How many more are there?
    • Is there a group of people that don’t fall into either of these buckets?
    • What number is that?

    For a moment, the chance to learn more about images and data in this way could be revolutionary for people who are blind and low vision as well as for those with various forms of color blindness, cognitive disabilities, and other issues. Putting aside the realities of large language model ( LLM) hallucinations, where a model just makes up plausible-sounding “facts,” It could also be useful in educational contexts to help people who can see these charts, as is, to understand the data in the charts.

    What if you could ask your browser to make a complicated chart simpler? What if you demanded that the line graph be isolated into just one line? What if you could ask your browser to transpose the colors of the different lines to work better for form of color blindness you have? What if you demanded that it switch colors in favor of patterns? That seems like a possibility given the chat-based interfaces and our current ability to manipulate images in modern AI tools.

    Now imagine a purpose-built model that could extract the information from that chart and convert it to another format. Perhaps it could convert that pie chart (or, better yet, a series of pie charts ) into more usable ( and useful ) formats, like spreadsheets, for instance. That would be incredible!

    Matching algorithms

    When Safiya Umoja Noble chose to put her book Algorithms of Oppression, she hit the nail on the head. Although her book focused on the ways that search engines can foster racism, I believe it’s equally true that all computer models have the potential to foster conflict, prejudice, and intolerance. Whether it’s Twitter always showing you the latest tweet from a bored billionaire, YouTube sending us into a Q-hole, or Instagram warping our ideas of what natural bodies look like, we know that poorly authored and maintained algorithms are incredibly harmful. A large portion of this is a result of a lack of diversity in the people who design and construct them. There is still a lot of potential for algorithm development when these platforms are built with inclusive features in mind.

    Take Mentra, for example. They serve as a network of employment for people who are neurodivers. They employ an algorithm to match job seekers with potential employers based on more than 75 data points. On the job-seeker side of things, it considers each candidate’s strengths, their necessary and preferred workplace accommodations, environmental sensitivities, and so on. On the employer side, it takes into account each work environment, communication issues relating to each job, and other factors. Mentra made the decision to change the script when it came to the typical employment websites because it was run by neurodivergent people. They use their algorithm to propose available candidates to companies, who can then connect with job seekers that they are interested in, reducing the emotional and physical labor on the job-seeker side of things.

    When more people with disabilities are involved in developing algorithms, this can lower the likelihood that these algorithms will harm their communities. That’s why diverse teams are so crucial.

    Imagine that a social media company’s recommendation engine was tuned to analyze who you’re following and if it was tuned to prioritize follow recommendations for people who talked about similar things but who were different in some key ways from your existing sphere of influence. For instance, if you were to follow a group of non-disabled white male academics who talk about AI, it might be advisable to follow those who are disabled, aren’t white, or aren’t men who also talk about AI. If you followed its advice, you might gain a more in-depth and nuanced understanding of what’s happening in the AI field. These same systems should also use their understanding of biases about particular communities—including, for instance, the disability community—to make sure that they aren’t recommending any of their users follow accounts that perpetuate biases against (or, worse, spewing hate toward ) those groups.

    Other ways that AI can assist people with disabilities

    I’m sure I could go on and on about using AI to assist people with disabilities, but I’m going to make this last section into a bit of a lightning round if I weren’t trying to put this together in between other tasks. In no particular order:

      preservation of voice You may be aware of the voice-prescribing options from Microsoft, Acapela, or others, or you may have seen the announcement for VALL-E or Apple’s Global Accessibility Awareness Day. It’s possible to train an AI model to replicate your voice, which can be a tremendous boon for people who have ALS ( Lou Gehrig’s disease ) or motor-neuron disease or other medical conditions that can lead to an inability to talk. This technology can also be used to create audio deepfakes, so it’s something we need to approach responsibly, but the technology has truly transformative potential.
    • Voice recognition. Researchers like those in the Speech Accessibility Project are paying people with disabilities for their help in collecting recordings of people with atypical speech. As I type, they are actively seeking out people who have Parkinson’s and related conditions, and they intend to expand this list as the project develops. More people with disabilities will be able to use voice assistants, dictation software, and voice-response services as a result of this research, which will result in more inclusive data sets that will enable them to use their computers and other devices more easily and with just their voices.
    • Text transformation. The most recent generation of LLMs is quite capable of changing existing text without giving off hallucinations. This is incredibly empowering for those who have cognitive disabilities and who may benefit from text summaries or simplified versions, or even text that has been prepared for Bionic Reading.

    The importance of diverse teams and data

    We must acknowledge the importance of our differences. The intersections of the identities that we exist in have an impact on our lived experiences. These lived experiences—with all their complexities ( and joys and pain ) —are valuable inputs to the software, services, and societies that we shape. The data we use to train new models must be based on our differences, and those who provide it to us need to be compensated for doing so. Stronger models can be created using inclusive data sets, which lead to more equitable outcomes.

    Want a model that doesn’t demean or patronize or objectify people with disabilities? Make sure that you include information about disabilities that is written by people who have a range of disabilities and that is well represented in the training data.

    Want a model that uses ableist language without using it? You may be able to use existing data sets to build a filter that can intercept and remediate ableist language before it reaches readers. Despite this, AI models won’t soon replace human copy editors when it comes to sensitivity reading.

    Want a copilot for coding that provides recommendations that are accessible after the jump? Train it on code that you know to be accessible.


    I have no doubts about how dangerous AI can and will be for people today, tomorrow, and for the rest of the world. However, I also think that we can acknowledge this and make thoughtful, thoughtful, and intentional changes in our approaches to AI that will reduce harm over time as well. Today, tomorrow, and well into the future.


    Many thanks to Kartik Sawhney for supporting the development of this article, Ashley Bischoff for providing me with invaluable editorial support, and of course, Joe Dolson for the prompt.

  • Government Cheese: David Oyelowo Identifies With His Character’s Mission From God

    Government Cheese: David Oyelowo Identifies With His Character’s Mission From God

    An upcoming Apple TV + series called” Government Cheese” follows Hampton Chambers ( David Oyelowo ) after he is freed from jail and reunites with his family in 1960s California. In order to make a genuine life and put his burgling days behind him, he creates a shelf-sharpening power drill known as the” Little Magician.” But despite ]… ]

    The first article on Den of Geek: David Oyelowo Identifies With His Character’s Mission From God appeared second.

    Kate Mara is a little bit familiar with spaceflight. Mara continues to have aspects of that expertise with her, including the costume, as one of the stars of Ridley Scott &#8216’s 2015 hit, The Martian. She admits with a laugh while inside the Den of Geek theater,” I have my journey coat from The Martian,” and that she is also wearing one.

    Mara&#8217, Mara&#8217’s new film The Astronomer is about a storage traveler feeling abandoned at house, unlike that Scott drama, which focused on a man abandoned in place. I am alone for a lot of the movie, Mara says of her figure, the eponymous astronomer Sam. &#8220, It&#8217, s just me and my mind. That, plus whatever definitely is out there going nudge in the evening after Mara&#8217, s Captain Sam Walker results to Earth. She also survived anything perplexing that was leaking into her space capsule, making it a outstanding homecoming. She had no recollection of what transpired afterwards and was discovered in the sea with glowing water on her experience. She is aware that something is happening when darkness appear in her blind during her confinement in the trees.

    cnx. powershell. push ( function ( ) {cnx ( {playerId:” 106e33c0-3911-473c-b599-b1426db57530″, }). render ( “0270c398a82f44f49c23c16122516796” ), }),

    Mara did a lot of research to get ready for her part as Sam, but she didn’t need to go too far to imitate the separation she felt from all she loves. That is only a part of being an artist, not the other way around.

    There is always a sort of re-entry time after you picture someone intensive, especially if you’re not filming anywhere you live, which is true for 99 percent of the time. Even if you have your home with you, as I did when we were filming this, you can always adapt to what life is like when you don’t have a very particular place to go every day and have to become someone else. For example, I had my boys with me in Ireland while filming this. Although that component of an astronaut’s work is admirable, it is much more powerful and upbeat than being an actor. &#8221,

    Writer and director Jess Varley expands Mara&#8217, her personal experience with the real-world study she conducted into the room anomalies and&#8220, anti-gravity; goals real pilots have experienced after returning home.

    I looked at actual symptoms that astronauts have, and#8221, Varley tells us. In order to keep everything as grounded as possible, I wanted her condition to feel organic, like it was unfolding before our eyes in a real way, so that it never felt prosthetic-heavy or overly stylized. In the beginning of the movie, Sam crash lands, so I felt like there was some license we could take with bruising, spreading on her body. I made an effort to keep it as anchored as possible. &#8221,

    Despite this, Varley did take inspiration from other movies, particularly one about a woman who is going through a difficult identity crisis and the men who doubt her every step of the way.

    &#8220, I love Black Swan, &#8221, she says of the 2010 Darren Aronofsky movie. That was actually a bit of an inspiration for The Astronaut, according to &#8220. We have this unreliable narrator and a few other things that might be a little spoilery, so I won’t say. However, it &#8217, is enjoyable to create these red-herring situations where we&#8217, are unsure if we can trust Sam]. &#8221,

    Varley adds, &#8220, She&#8217, s not sure if she can trust herself, and it helps us sort of enjoy the ride, but also leaves enough room for us to hopefully be shocked at where the movie ultimately goes. &#8221,

    Producer Brad Fuller points to the thrill ride as one of the main draws to a movie like The Astronaut. People go to the theaters to have a shared experience, he explains. And genre films really give everyone in the theater an incredible opportunity to scream. &#8221,

    Fuller also points out that Mara and Varley’s portrayal of The Astronaut isn’t pure escapism, despite the fact that it lacks the same level of realism. &#8220, It&#8217, s about something that could actually really happen. When Fuller and his producing partners are examining scripts, we&#8217 are examining things that aren’t so outrageous that the audience thinks,” Well, that could never happen.” If you believe this could occur to you, horror is scarier. &#8221,

    Gabriel Luna, who plays Sam’s husband Mark, also benefits from the relatable quality of his performance.

    To me, the narrative is about families that are based on a love that transcends blood, Luna explains. You make the leap to embrace something other than yourself. You can see how powerful they are at the very core. Our relationship places the foundation of the entire narrative on people, Luna explains, citing the difficulties Mark and Sam face before the sci-fi element is introduced. There is a lot of turbulence in their relationship, just due to the distance and having to deal with the separation and raising a child. &#8221,

    The commonplace relationship issues that Luna discusses at Varley &#8217, the film’s objectives and its reception get. She says,” I hope that people can relate to the messy things that we all do,” and that she hopes they too. We don’t always see that on screen, and there’s something very human and frequently very private about that. Hope more people will see it in The Astronaut so that they can feel less isolated in their own transformations and struggles. &#8221,

    And what about Mara&#8217’s journey from her role as an astronaut in space in The Martian to an astronaut at home in The Astronaut? It’s always nice when you have information from another movie that you can use in whatever way, says she, and it’s always nice. I certainly carried some of that with me, but there was undoubtedly much more to learn. &#8221,

    But at least she wasn’t required to re-instruct herself how to wear a flight suit.

    At SXSW, The Astronaut made its debut on March 7.

    The first post on Den of Geek was Kate Mara putting a twist on the Alien Invasion movie in The Astronaut.