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  • User Research Is Storytelling

    User Research Is Storytelling

    I’ve been fascinated by shows since I was a child. I loved the heroes and the excitement—but most of all the reports. I aspired to be an artist. And I believed that I’d get to do the things that Indiana Jones did and go on fascinating experiences. Yet my friends and I had movie ideas to make and sky in. But they never went any farther. However, I did end up working in user experience ( UI). Today, I realize that there’s an element of drama to UX— I hadn’t actually considered it before, but consumer research is story. And to get the most out of customer studies, you must tell a compelling story that involves stakeholders, including the product team and decision-makers, and piques their interest in learning more.

    Think of your favourite film. It more than likely follows a three-act construction that’s frequently seen in movies: the layout, the conflict, and the resolution. The second act shows what exists now, and it helps you get to know the figures and the challenges and problems that they face. Act two sets the scene for the fight and introduces the activity. Here, difficulties grow or get worse. The solution is the third and final work. This is where the issues are resolved and the figures learn and change. This construction, in my opinion, is also a fantastic way to think about consumer research, and it might be particularly useful for introducing user research to others.

    Use story as a framework for conducting research

    It’s sad to say, but many have come to see studies as being inconsequential. Research is frequently one of the first things to go when expenses or deadlines are tight. Instead of investing in study, some goods professionals rely on manufacturers or—worse—their personal judgment to make the “right” options for users based on their experience or accepted best practices. That might lead to some clubs getting in the way, but it’s too easy to overlook the real problems facing users. To be user-centered, this is something we really avoid. User study improves pattern. It keeps it on trail, pointing to problems and opportunities. You can keep back of your competition by being aware of the problems with your goods and fixing them.

    In the three-act structure, each action corresponds to a part of the process, and each part is important to telling the whole story. Let’s take a look at the various functions and how they relate to consumer research.

    Act one: layout

    Fundamental analysis comes in handy because the layout is all about comprehending the background. Basic research ( also called relational, discovery, or preliminary research ) helps you understand people and identify their problems. Like in the movies, you’re learning about the difficulties users face, what options are available, and how they are affected by them. To do basic research, you may conduct cultural inquiries or journal studies ( or both! ), which may assist you in identifying both challenges and opportunities. It doesn’t need to be a great investment in time or money.

    What is the least feasible ethnography that Erika Hall can do is spend fifteen minutes with a consumer and say,” Walk me through your day yesterday. That’s it. Give that one demand. Locked up and listen to them for 15 days. Do everything in your power to protect both your objectives and yourself. Bam, you’re doing ethnography”. According to Hall, “[This ] will probably prove quite fascinating. In the very unlikely event that you didn’t learn anything new or helpful, carry on with increased confidence in your way”.

    I think this makes sense. And I love that this makes consumer studies so visible. You don’t need to make a lot of paperwork; you can only attract people and do it! This can offer a wealth of knowledge about your customers, and it’ll help you better understand them and what’s going on in their life. That’s what work one is really all about: understanding where people are coming from.

    Maybe Spool talks about the importance of basic research and how it may type the bulk of your research. If you can substitute what you’ve heard in the fundamental research by using more customer information that you can obtain, such as surveys or analytics, or to highlight areas that need more research. Together, all this information creates a clearer picture of the state of things and all its deficiencies. And that’s the start of a gripping tale. It’s the place in the story where you realize that the principal characters—or the people in this case—are facing issues that they need to conquer. This is where you begin to develop compassion for the heroes and support their success, much like in the movies. And finally partners are now doing the same. Their concern may be with their company, which could be losing money because people are unable to complete specific tasks. Or probably they do connect with people ‘ problems. In any case, work one serves as your main strategy to pique the interest and interest of the participants.

    When partners begin to understand the value of basic research, that is open doors to more opportunities that involve users in the decision-making approach. And that can help product teams become more user-centric. This benefits everyone—users, the product, and stakeholders. It’s similar to winning an Oscar for a film because it frequently results in a favorable and successful outcome for your product. And this can be an incentive for stakeholders to repeat this process with other products. Knowing how to tell a good story is the only way to convince stakeholders to care about doing more research, and storytelling is the key to this process.

    This brings us to act two, where you iteratively evaluate a design or concept to see whether it addresses the issues.

    Act two: conflict

    Act two is all about digging deeper into the problems that you identified in act one. In order to evaluate a potential solution ( such as a design ), you typically conduct directional research, such as usability tests, to see if it addresses the issues you identified. The issues could include unmet needs or problems with a flow or process that’s tripping users up. More problems will come up in the process, much like in the second act of a film. It’s here that you learn more about the characters as they grow and develop through this act.

    Usability tests should typically consist of five participants, according to Jakob Nielsen, who found that that number of users can typically identify the majority of the issues:” As you add more and more users, you learn less and less because you will keep seeing the same things again and again… After the fifth user, you are wasting your time by observing the same findings repeatedly but not learning much new.”

    There are parallels with storytelling here too, if you try to tell a story with too many characters, the plot may get lost. With fewer participants, each user’s struggles will be more easily recalled and shared with other parties when discussing the research. This can help convey the issues that need to be addressed while also highlighting the value of doing the research in the first place.

    Usability tests have been conducted in person for decades, but you can also do them remotely using software like Microsoft Teams, Zoom, or other teleconferencing software. This approach has become increasingly popular since the beginning of the pandemic, and it works well. You might consider in-person usability tests like watching a movie as opposed to remote testing like attending a play. There are advantages and disadvantages to each. Usability research in person is a much more valuable learning experience. Stakeholders can experience the sessions with other stakeholders. Additionally, you’ll also hear their reactions in real-time, including surprises, disagreements, and discussions of what they’re seeing. Much like going to a play, where audiences get to take in the stage, the costumes, the lighting, and the actors ‘ interactions, in-person research lets you see users up close, including their body language, how they interact with the moderator, and how the scene is set up.

    If conducting usability testing in the field is like watching a play that is staged and controlled, where any two sessions may be very different from one another. You can take usability testing into the field by creating a replica of the space where users interact with the product and then conduct your research there. Or you can meet users at their location to conduct your research. With either option, you get to see how things work in context, things come up that wouldn’t have in a lab environment—and conversion can shift in entirely different directions. You have less control over how these sessions run as researchers, but this can occasionally improve your understanding of users. Meeting users where they are can provide clues to the external forces that could be affecting how they use your product. Usability tests in person offer a level of detail that is frequently absent from remote testing.

    That’s not to say that the “movies” —remote sessions—aren’t a good option. A wider audience can be reached through remote sessions. They allow a lot more stakeholders to be involved in the research and to see what’s going on. Additionally, they make the doors accessible to a much wider range of users. But with any remote session there is the potential of time wasted if participants can’t log in or get their microphone working.

    The advantage of usability testing, whether conducted remotely or in person, is that you can ask real users questions to understand their reasoning and understanding of the problem. This can help you not only identify problems but also glean why they’re problems in the first place. You can also test your own ideas and determine whether they are true. By the end of the sessions, you’ll have a much clearer picture of how usable the designs are and whether they work for their intended purposes. The excitement centers on Act 2, but there are also potential surprises in that Act. This is equally true of usability tests. Unexpected things that participants say frequently alter the way you look at things, and these unexpected revelations can lead to unexpected turns in the narrative.

    Unfortunately, user research is sometimes seen as expendable. Usability testing is also frequently the only research technique that some stakeholders believe they ever need, and too frequently. In fact, if the designs that you’re evaluating in the usability test aren’t grounded in a solid understanding of your users ( foundational research ), there’s not much to be gained by doing usability testing in the first place. Because you narrow down the subject matter of your feedback without understanding the needs of the users. As a result, there’s no way of knowing whether the designs might solve a problem that users have. In the context of a usability test, it’s only feedback on a particular design.

    On the other hand, if you only do foundational research, while you might have set out to solve the right problem, you won’t know whether the thing that you’re building will actually solve that. This demonstrates the value of conducting both directional and foundational research.

    In act two, stakeholders will—hopefully—get to watch the story unfold in the user sessions, which creates the conflict and tension in the current design by surfacing their highs and lows. And in turn, this can encourage stakeholders to take action on the issues that arise.

    Act three: resolution

    The third act is about resolving the issues raised by the first two acts, whereas the first two are about comprehending the context and the tensions that can compel action. While it’s important to have an audience for the first two acts, it’s crucial that they stick around for the final act. That includes all members of the product team, including developers, UX experts, business analysts, delivery managers, product managers, and any other interested parties. It allows the whole team to hear users ‘ feedback together, ask questions, and discuss what’s possible within the project’s constraints. Additionally, it enables the UX design and research teams to clarify, suggest alternatives, or provide more context for their decisions. So you can get everyone on the same page and get agreement on the way forward.

    This act is primarily told through voiceover with some audience participation. The researcher is the narrator, who paints a picture of the issues and what the future of the product could look like given the things that the team has learned. They provide the stakeholders with their suggestions and suggestions for how to create this vision.

    Nancy Duarte in the Harvard Business Review offers an approach to structuring presentations that follow a persuasive story. The most effective presenters employ the same methods as great storytellers: By reaffirming the status quo and then revealing a better way, they create a conflict that needs to be resolved, writes Duarte. ” That tension helps them persuade the audience to adopt a new mindset or behave differently”.

    This type of structure aligns well with research results, and particularly results from usability tests. It provides proof for “what is “—the issues you’ve identified. And “what could be “—your recommendations on how to address them. And so forth.

    You can reinforce your recommendations with examples of things that competitors are doing that could address these issues or with examples where competitors are gaining an edge. Or they can be visual, like quick sketches of how a new design could look that solves a problem. These can help generate conversation and momentum. And this continues until the session is over, when you’ve concluded by bridging the gaps and offering suggestions for improvement. This is the part where you reiterate the main themes or problems and what they mean for the product—the denouement of the story. This stage provides stakeholders with the next steps, and hopefully, the motivation to take those steps as well!

    While we are nearly at the end of this story, let’s reflect on the idea that user research is storytelling. The three-act structure of user research contains all the components for a good story:

      Act one: You meet the protagonists ( the users ) and the antagonists ( the problems affecting users ). The plot begins here. In act one, researchers might use methods including contextual inquiry, ethnography, diary studies, surveys, and analytics. These techniques can produce personas, empathy maps, user journeys, and analytics dashboards.
      Act two: Next, there’s character development. The protagonists encounter problems and difficulties, which they must overcome, and there is conflict and tension. In act two, researchers might use methods including usability testing, competitive benchmarking, and heuristics evaluation. Usability findings reports, UX strategy documents, usability guidelines, and best practices can be included in the output of these.
      Act three: The protagonists triumph and you see what a better future looks like. Researchers may use techniques like storytelling, presentation decks, and digital media in act three. The output of these can be: presentation decks, video clips, audio clips, and pictures.

    The researcher plays a variety of roles, including producer, director, and storyteller. The participants have a small role, but they are significant characters ( in the research ). And the audience is the audience, as well. But the most important thing is to get the story right and to use storytelling to tell users ‘ stories through research. By the end, the parties should have a goal and a desire to solve the product’s flaws.

    So the next time that you’re planning research with clients or you’re speaking to stakeholders about research that you’ve done, think about how you can weave in some storytelling. User research is ultimately a win-win situation for everyone, and all you need to do is pique stakeholders ‘ interest in how the story ends.

  • Action Movies Need More Heroes Like Alec Baldwin’s Jack Ryan

    Action Movies Need More Heroes Like Alec Baldwin’s Jack Ryan

    A hot Jack Ryan squirms through a tube in The Hunt for Red October. He sarcastically retorts,” Ryan, some items around don’t respond well to bullets,” imitating Sean Connery’s portrayal of Russian subcomponent Marko Ramius. ” Yes, I like you. I don’t properly dodge shots. It’s simple to understand Ryan’s annoyance. He started [ …]]…

    The first article on Den of Geek: Action Movies Need More Heroes Like Jack Ryan by Alec Baldwin appeared second.

    Planes crash! Extremists! Gun battles! That thing frequently appears in summer action movie trailers. However, the situation is slightly different when Wes Anderson‘s film The Ancient Scheme is being produced. Best known for his exquisitely crafted comedies about very wealthy and highly skilled individuals embarking on personal adventures, as well as for his films The Royal Tenenbaums and The Grand Budapest Hotel.

    The Phoenician Scheme, to be sure, exhibits all the characteristics of an Anderson film. Golden Futura design Test. Wide-angle figures in a direct line are captured in these images? Test. stars from earlier Anderson films? Test.

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    Benicio del Toro stars in The Phoenician Scheme as wealthy European Zsa Zsa Korda, who stirs up controversy when he leaves his estate to his only daughter Liesl ( Mia Threapleton ), who has become a nun and is separated from her father. The news comes as Korda prepares to build his biggest job, a large complex on the island of Phoenicia. In response, many of Korda&#8217’s competitors ( played by popular actors like Tom Hanks, Bryan Cranston, Jeffrey Wright, and Scarlett Johansson ) were cast. line up to support or assault him.

    Thus far, but well-known, at least in the Anderson lore. Yet Anderson’s visitors Richard Ayoade and Michael Cera seem to fit so well into their world, which is kind of surprising given that this is their first venture together.

    The guns finally emerge. Terrorists fireplace machine guns, grenades, and someone pulls a knife within the two-and-a-half-second clip, which seems far beyond the purview of a filmmaker who films about the depressed students at prep schools.

    Except that it is n’t Wes Anderson has previously made an activity film. The Life Aquatic With Steve Zissou is undoubtedly Anderson’s style, with the story of an oceanographer who resembles Jacques Cousteau and attempting to find the jaguar shark that ate his friend and made him a laughing stock while also reconnecting with his long-lost son ( Owen Wilson ). However, Anderson &#8217’s personal attendance says that The Life Aquatic is also an activity film.

    In the criticism for the Criterion transfer, Anderson discusses how he purposefully adapted action themes, particularly in the pivotal scene where pirates steal Zissou and his males. The conflict between Steve and his nemesis Alistair Hennessey ( Jeff Goldblum ), who find themselves drawn together ( along with a &#8220, bond company stooge, played by Bud Cort ), while escaping from the pirates, is more than a little like Indiana Jones and Belloc.

    Andreson made a more immediate tribute to the conclusion of The Living Aquatic, which borrows from the conclusion of The Experiences of Buckaroo Banzai. As the certificates begin to spin, we watch as Zissou vociferously poses in front of the camera while listening to David Bowie&#8217, s&#8220, Queen Bitch, and#8221. He later joined as another team members joined him. However, Zissou leads his group to his ship, the Belafonte, an affirmation of life that continues even after his adventure is over, where Buckaroo Banzai and his team simply stride without any particular direction ( and also counted Goldblum&#8217, New Jersey among the joiners ).

    Although Zissou’s following venture has never been made into a movie, it seems Anderson’s has arrived with The Ancient Scheme. The Life Aquatic and the truck by itself have a lot of crime, which suggests Anderson plans to surpass his earlier attempts to break into the style.

    The time is right for a large budget dramedy from him given the growth of Anderson &#8217, his new works &#8212, the universes within kingdoms of Asteroid City, the adventuring of The European Dispatch, and the split comedy of The Grand Budapest Hotel &#8212. As long as it features at least one picture of Bill Murray staring sadly into the distance.

    On May 30, 2025, The Ancient Scheme hits venues.

    The first article on Den of Geek was The Ancient Scheme Trailer Brings Wes Anderson Up to the Action Genre.

  • Minecraft Box Office Should Teach Hollywood Gen Z Wants Its Own Franchises

    Minecraft Box Office Should Teach Hollywood Gen Z Wants Its Own Franchises

    A Minecraft Movie broke the opening weekend field office history for a video game version in an unanticipated turn of events, surpassing the record set by The Super Mario Bros. Movie the previous year. [ ] Minecraft surpassed Mario’s$ 146.3 million release date in April, costing an estimated$ 157 million domestically.

    The article Gen Z Wants Its Personal Companies Really Be Teachable in Minecraft Box Office appeared initially on Den of Geek.

    airplane accidents Extremists! Gun battles! That thing frequently appears in summer activity movie trailers. However, the situation is slightly different when Wes Anderson‘s film The Ancient Scheme is being produced. Best known for his exquisitely designed comedies about very wealthy and very talented people taking personal journeys, as well as films like The Royal Tenenbaums and The Grand Budapest Hotel, Anderson is best known for his impeccable design.

    The Phoenician Scheme, to be sure, exhibits all the characteristics of an Anderson film. Font in bright Futura? Test. Wide-angle figures in a direct line are captured in these images? Test. stars from earlier Anderson films? Test.

    cnx. command. push ( function ( ) {cnx ( {playerId:” 106e33c0-3911-473c-b599-b1426db57530″, }). render ( “0270c398a82f44f49c23c16122516796” ), }),

    Benicio del Toro stars in The Phoenician Scheme as wealthy European Zsa Zsa Korda, who stirs up controversy when he leaves his estate to his only daughter Liesl ( Mia Threapleton ), who has become a nun and is separated from her father. Korda is getting ready to build his biggest job, a large advanced on the island of Phoenicia, with the announcement. In response, many of Korda&#8217’s competitors ( played by newbies like Tom Hanks, Bryan Cranston, Jeffrey Wright, and Scarlett Johansson ) were cast. line up to support or assault him.

    So far, but well-known, at least in the Anderson lore. Yet brand-newcomers like Michael Cera and Richard Ayoade fit so well into Anderson’s world that it might surprise them that this is their first venture together.

    The artillery finally emerge. Terrorists fireplace machine guns, grenades, and someone pulls a knife within the two moment and forty-four next clip, which seems far beyond the purview of a man who produces movies about depressed prep school kids.

    However, it isn’t because T. Wes Anderson has previously directed an activity film. The Life Aquatic With Steve Zissou is undoubtedly Anderson’s style, with the protagonist of the oceanographer trying to find the jaguar shark that savagely devours his friend and makes him laughable, as well as reconnecting with his long-lost son ( Owen Wilson ). By Anderson’s individual admission, The Life Aquatic is also an activity film.

    In the criticism for the Criterion transfer, Anderson discusses how he purposefully adapted action themes, particularly in the pivotal scene where pirates steal Zissou and his males. The conflict between Steve and his nemesis Alistair Hennessey ( Jeff Goldblum ), who are drawn together while escaping from the pirates, is more than a little like Indiana Jones and Belloc.

    Andreson made a more immediate tribute to the conclusion of The Living Aquatic, which borrows from the conclusion of The Experiences of Buckaroo Banzai. As the certificates begin to spin, we watch as Zissou vociferously poses in front of the camera while listening to David Bowie&#8217, s&#8220, Queen Bitch, and#8221. He later joined as different members of his team meet him. However, Zissou leads his group to his ship the Belafonte, an affirmation of life that continues even after his adventure is over, where Buckaroo Banzai and his team simply stride with no particular direction ( and also counted Goldblum&#8217, s newcomer New Jersey among the joiners ).

    Although Zissou’s following experience has never been made into a movie, it seems Anderson’s has arrived with The Ancient Scheme. The Life Aquatic and the trailer by itself have just as much murder as The Life Aquatic, which suggests Anderson intends to surpass his earlier attempts at the style.

    The time is right for a large budget dramedy from him given the growth of Anderson &#8217, his new works &#8212, the universes within kingdoms of Asteroid City, the adventuring of The European Dispatch, and the split comedy of The Grand Budapest Hotel &#8212. As long as it features at least one shot of Bill Murray staring wistfully into the distance.

    On May 30, 2025, The Phoenician Scheme hits theaters.

    The first post on Den of Geek was The Phoenician Scheme Trailer, which Reverses Wes Anderson’s Action Genre.

  • Mission: Impossible – The Final Reckoning Trailer Teases Stunt to End All Stunts

    Mission: Impossible – The Final Reckoning Trailer Teases Stunt to End All Stunts

    High-level military and intelligence officers discuss the risk of the renegade AI the Entity, the several tragedies occurring around the world, and the need for Ethan Hunt to bring order in the most recent Mission: Impossible – The Last Reckoning video. Importantly, it contains video of Hunt hanging from a biplane. And that’s the]… ]

    The first post on Den of Geek: Mission: Impossible – The Final Reckoning Trailer Teases Stunt to End All Stunts was originally published.

    Planes crash! Terrorists! Gun battles! That stuff frequently appears in summer action movie trailers. However, it &#8217 is slightly different when the subject matter of the film is Wes Anderson‘s written and directed The Phoenician Scheme. Best known for his exquisitely crafted comedies about incredibly wealthy and highly skilled individuals embarking on emotional journeys, as well as for his films The Royal Tenenbaums and The Grand Budapest Hotel.

    The Phoenician Scheme, on the other hand, has all of Anderson’s hallmarks. Font in yellow Futura? Check. Wide-angle characters in a straight line are captured in these images? Check. actors from earlier Anderson films? Check.

    cnx. cmd. push ( function ( ) {cnx ( {playerId:” 106e33c0-3911-473c-b599-b1426db57530″, }). render ( “0270c398a82f44f49c23c16122516796” ), }),

    Benicio del Toro stars in The Phoenician Scheme as wealthy European Zsa Zsa Korda, who stirs up controversy when he leaves his estate to his only daughter Liesl ( Mia Threapleton ), who has become a nun and is separated from her father. Korda is getting ready to build his biggest project, a massive complex on the island of Phoenicia, with the announcement. In response, several of Korda&#8217’s rivals ( played by regulars like Tom Hanks, Bryan Cranston, Jeffrey Wright, and Scarlett Johansson ) were cast. line up to support or attack him.

    So far, so well-known, at least in the Anderson canon. Even brand-newcomers like Michael Cera and Richard Ayoade fit so well into Anderson &#8217, s world that it might surprise them that this is their first project together.

    The guns then emerge. Terrorists fire machine guns, grenades, and someone pulls a knife within the two-and-a-half-second clip, which is beyond the purview of a filmmaker who films about the depressed students at prep schools.

    However, it isn’t because T. Wes Anderson has previously directed an action film. The Life Aquatic With Steve Zissou is undoubtedly Anderson’s style, with the protagonist of the oceanographer trying to find the jaguar shark that savagely devours his friend and makes him laughable, as well as reconnecting with his long-lost son ( Owen Wilson ). However, Anderson &#8217’s own admission says that The Life Aquatic is also an action film.

    In the commentary for the Criterion release, Anderson discusses how he purposefully adapted action tropes, particularly in the pivotal scene where pirates kidnap Zissou and his men. The conflict between Steve and his nemesis Alistair Hennessey ( Jeff Goldblum ), who are escaping from the pirates, is more than a little like Indiana Jones and Belloc.

    Andreson made a more direct homage to the conclusion of The Life Aquatic, which borrows from the conclusion of The Adventures of Buckaroo Banzai. We watch as Zissou stridently in front of the camera as the credits start to play in David Bowie&#8217, s &#8220, Queen Bitch, and#8221. He eventually joined as other members of his team join him. However, Zissou leads his group to his ship the Belafonte, an affirmation of life that continues even after his adventure is over, where Buckaroo Banzai and his team simply stride with no particular direction ( and also counted Goldblum&#8217, New Jersey among the joiners ).

    Although Zissou&#8217, s next adventure never made it to the screen, it seems Anderson &#8217, s has arrived with The Phoenician Scheme. The Life Aquatic and the trailer by itself have just as much violence as The Life Aquatic, which suggests Anderson intends to surpass his previous attempts at the genre.

    The time is right for a big budget actioner from him given the growth of Anderson &#8217, his recent works &#8212, the worlds within worlds of Asteroid City, the globetrotting of The French Dispatch, and the layered comedy of The Grand Budapest Hotel. As long as it features at least one shot of Bill Murray staring wistfully into the distance.

    On May 30, 2025, The Phoenician Scheme hits theaters.

    The first post on Den of Geek was The Phoenician Scheme Trailer, which Reverses Wes Anderson’s Action Genre.

  • Move Over Game of Thrones, The Real Dire Wolf Is Back!

    Move Over Game of Thrones, The Real Dire Wolf Is Back!

    The last severe wolf to walk the grasslands of North America echoed a last howl across the property almost ten thousand years ago. This once-proven peak monster kept quiet until now. That is until 2024, or so. Since that quarter, Colossal Biosciences ‘ biggest breakthrough in their optimistic de-extinction efforts was made. ]… ]

    The True Dire Wolf Is Again!, Move Over Game of Thrones, appeared first. second appeared on Den of Geek.

    Helicopter crashes! Jihadists! Gun battles! That thing frequently appears in summertime activity movie trailers. However, the situation is slightly different when Wes Anderson‘s film The Hellenistic Scheme is being produced. Best known for his exquisitely crafted comedies about very wealthy and highly skilled individuals embarking on personal adventures, as well as for his films The Royal Tenenbaums and The Grand Budapest Hotel.

    The Phoenician Scheme, on the other hand, has all of Anderson’s cornerstones. Font in golden Futura? Test. Wide-angle figures in a direct line are captured in these images? Test. players from earlier Anderson films? Test.

    cnx. powershell. push ( function ( ) {cnx ( {playerId:” 106e33c0-3911-473c-b599-b1426db57530″, }). render ( “0270c398a82f44f49c23c16122516796” ), }),

    Benicio del Toro stars as wealthy European Zsa Zsa Korda, who stirs up controversy when she leaves his estate to his only daughter Liesl ( Mia Threapleton ), who has become a nun and has broken up with her father. Korda is getting ready to build his biggest job, a large advanced on the island of Phoenicia, with the announcement. In response, many of Korda&#8217’s rivals ( played by regulars like Tom Hanks, Bryan Cranston, Jeffrey Wright, and Scarlett Johansson ) were cast. range up to support or strike him.

    Thus far, but well-known, at least in the Anderson lore. Also Anderson’s visitors Richard Ayoade and Michael Cera seem to fit so well into their world, which is kind of surprising given that this is their first venture together.

    The artillery finally emerge. Terrorists flames machine guns, grenades, and someone pulls a knife within the two-and-a-half-second picture, which is beyond the purview of a filmmaker who films about the depressed students at prep schools.

    Except that it isn’t because T. Wes Anderson has previously made an activity film. The Life Aquatic With Steve Zissou is undoubtedly Anderson’s style, with the story of an oceanographer who resembles Jacques Cousteau and attempting to find the jaguar shark that ate his friend and made him a laughing stock while also reconnecting with his long-lost son ( Owen Wilson ). However, Anderson &#8217’s personal attendance says that The Life Aquatic is also an activity film.

    In the criticism for the Criterion release from the director’s commentary for the year, Anderson discusses how he purposefully adapted action tropes, particularly in a recent plot turn, where pirates abduct Zissou and his men. The conflict between Steve and his nemesis Alistair Hennessey ( Jeff Goldblum ), who find themselves drawn together ( along with a &#8220, bond company stooge, played by Bud Cort ), while escaping from the pirates, is more than a little like Indiana Jones and Belloc.

    Andreson made a more immediate tribute to the conclusion of The Living Aquatic, which borrows from the conclusion of The Journeys of Buckaroo Banzai. We watch as Zissou vociferously poses in front of the lens as the funds start to play in David Bowie’s studio album, &#8217, s &#8220, Queen Bitch, and &#8221. He later joined as various members of his team meet him. However, Zissou leads his group to his ship, the Belafonte, an affirmation of life that continues even after his adventure is over, where Buckaroo Banzai and his team simply stride without any particular direction ( and also counted Goldblum&#8217, New Jersey among the joiners ).

    Although Zissou’s following experience has never been made into a movie, it seems Anderson’s adventure has finally arrived with The Ancient Scheme. The Life Aquatic and the trailer by itself have just as much murder as The Life Aquatic, which suggests Anderson intends to surpass his earlier attempts at the style.

    The moment is right for a large budget actioner from him given Anderson’s expansion, his latest works, Asteroid City, his globetrotting, and The Grand Budapest Hotel‘s layered comedy. As long as it features at least one picture of Bill Murray staring sadly into the distance.

    On May 30, 2025, The Ancient Scheme hits venues.

    Wes Anderson returns to the motion type with the first appearance on Den of Geek.

  • The Phoenician Scheme Trailer Brings Wes Anderson Back to the Action Genre

    The Phoenician Scheme Trailer Brings Wes Anderson Back to the Action Genre

    Planes crash Jihadists! Gun battles! That thing frequently appears in summertime activity movie trailers. However, Wes Anderson’s film, The Phoenician Scheme, has a slightly unique feel. Anderson is best known for his flawlessly crafted sitcoms about very wealthy and highly skilled individuals who travel [ …]…

    Wes Anderson returns to the motion type with the first appearance on Den of Geek.

    Aircraft crashes! Extremists! Gun battles! That thing frequently appears in summer activity movie trailers. However, the situation is slightly unique when Wes Anderson‘s film The Ancient Scheme is being produced. Best known for his exquisitely crafted comedies about very wealthy and highly skilled individuals embarking on personal adventures, as well as for his films The Royal Tenenbaums and The Grand Budapest Hotel.

    The Phoenician Scheme, to be sure, exhibits all the characteristics of an Anderson film. Golden Futura design Test. Wide-angle figures in a straight column are captured in these images? Test. players from earlier Anderson films? Test.

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    Benicio del Toro stars in The Phoenician Scheme as wealthy European Zsa Zsa Korda, who stirs up controversy when he leaves his estate to his only daughter Liesl ( Mia Threapleton ), who has become a nun and is separated from her father. The news comes as Korda prepares to build his biggest job, a large complex on the island of Phoenicia. In response, many of Korda&#8217’s competitors ( played by popular actors like Tom Hanks, Bryan Cranston, Jeffrey Wright, and Scarlett Johansson ) were cast. line up to support or assault him.

    So far, but well-known, at least in the Anderson cannon. Also brand-newcomers like Michael Cera and Richard Ayoade fit so well into Anderson’s world that it might surprise them that this is their first venture together.

    The guns finally emerge. Terrorists fireplace machine guns, grenades, and someone pulls a knife within the two-and-a-half-second tape, which seems far beyond the purview of a filmmaker who films about the depressed students at prep schools.

    However, it isn’t because T. Wes Anderson has previously directed an activity film. The Life Aquatic With Steve Zissou is undoubtedly Anderson’s style, with the story of an oceanographer who is trying to find the jaguar shark that ate his friend and made him a laughing stock while also reconnecting with his long-lost son ( Owen Wilson ). By Anderson’s personal admission, The Life Aquatic is also an activity film.

    In the criticism for the Criterion discharge from the director’s commentary for the year, Anderson discusses how he purposefully adapted action tropes, particularly in a recent plot turn, where pirates abduct Zissou and his men. The conflict between Steve and his nemesis Alistair Hennessey ( Jeff Goldblum ), who find themselves drawn together ( along with a &#8220, bond company stooge, played by Bud Cort ), while escaping from the pirates, is more than a little like Indiana Jones and Belloc.

    Andreson took inspiration from the conclusion of The Life Aquatic and paid a more immediate tribute to the film’s conclusion, The Experiences of Buckaroo Banzai. We watch as Zissou vociferously poses in front of the lens as the funds start to play in David Bowie’s studio album, &#8217, s &#8220, Queen Bitch, and &#8221. He later joined as another team members joined him. However, Zissou leads his group to his ship the Belafonte, an affirmation of life that continues even after his adventure is over, where Buckaroo Banzai and his team simply stride with no particular direction ( and also counted Goldblum&#8217, s newcomer New Jersey among the joiners ).

    Although Zissou&#8217, s next adventure never made it to the screen, it seems Anderson &#8217, s has arrived with The Phoenician Scheme. The Life Aquatic and the truck by itself have just as much violence as they do, which suggests Anderson intends to surpass his earlier attempts to break into the music.

    The moment is right for a large budget actioner from him given Anderson’s expansion, his latest works, Asteroid City, his globetrotting, and The Grand Budapest Hotel‘s layered comedy. As long as it features at least one picture of Bill Murray staring sadly into the distance.

    On May 30, 2025, The Ancient Scheme launches in venues.

    Wes Anderson returns to the motion type with the first appearance on Den of Geek.

  • The White Lotus Season 3 Ending Brings the Whole Story Full Circle

    The White Lotus Season 3 Ending Brings the Whole Story Full Circle

    The White Lotus has trailers in this article. Aside from the figures who pass away, we often receive closure for character circles on The White Lotus after their period at the beach is over. The purpose of the collection is to display these individuals within the resort’s and any town that surrounds it. ]… ]

    Den of Geek‘s second article The White Lotus Season 3 Ending Brings the Full Story Full Circle.

    Planes crash! Extremists! Gun battles happen! That thing frequently appears in summertime activity movie trailers. However, it &#8217 is slightly different when the subject matter of the film is Wes Anderson‘s written and directed The Ancient Scheme. Best known for his exquisitely crafted comedies about very wealthy and highly skilled individuals embarking on personal adventures, as well as for his films The Royal Tenenbaums and The Grand Budapest Hotel.

    The Phoenician Scheme, to be sure, exhibits all the characteristics of an Anderson film. Golden Futura design Test. Wide-angle figures in a straight column are captured in these images? Test. players from earlier Anderson films? Test.

    cnx. powershell. push ( function ( ) {cnx ( {playerId:” 106e33c0-3911-473c-b599-b1426db57530″, }). render ( “0270c398a82f44f49c23c16122516796” ), }),

    Benicio del Toro stars as wealthy European Zsa Zsa Korda, who stirs up controversy when she leaves his estate to his only daughter Liesl ( Mia Threapleton ), who has become a nun and has broken up with her father. The news comes as Korda prepares to build his biggest project, a large complex on the island of Phoenicia. Numerous of Korda&#8217’s competitors ( played by popular figures like Tom Hanks, Bryan Cranston, Jeffrey Wright, and Scarlett Johansson ) responded in reply. line up to support or assault him.

    Thus far, but well-known, at least in the Anderson lore. Yet Anderson’s visitors Richard Ayoade and Michael Cera seem to fit so well into their world, which is kind of surprising given that this is their first venture together.

    But then the weapons emerge. Terrorists fireplace machine guns, grenades, and someone pulls a knife within the two-and-a-half-second tape, which seems far beyond the purview of a filmmaker who films about the depressed students at prep schools.

    Except that it isn’t because T. Wes Anderson has previously made an activity film. The Life Aquatic With Steve Zissou is undoubtedly Anderson’s style, with the story of an oceanographer who is trying to find the jaguar shark that ate his friend and made him a laughing stock while also reconnecting with his long-lost son ( Owen Wilson ). By Anderson’s own admission, The Life Aquatic is also an activity film.

    In the criticism for the Criterion discharge from the director’s commentary for the year, Anderson discusses how he purposefully adapted action tropes, particularly in a recent plot turn, where pirates abduct Zissou and his men. The conflict between Steve and his nemesis Alistair Hennessey ( Jeff Goldblum ), who are escaping from the pirates, is more than a little like Indiana Jones and Belloc.

    Andreson made a more immediate tribute to the conclusion of The Living Aquatic, which borrows from the conclusion of The Experiences of Buckaroo Banzai. We watch as Zissou vociferously in front of the lens as the funds start to play in David Bowie&#8217, s &#8220, Queen Bitch, and#8221. He later joined as another team members joined him. However, Zissou leads his group to his ship, the Belafonte, an affirmation of life that continues even after his adventure is over, where Buckaroo Banzai and his team simply stride without any particular direction ( and also counted Goldblum&#8217, New Jersey among the joiners ).

    Although Zissou’s following adventure has never been made into a movie, it seems Anderson’s has arrived with The Ancient Scheme. The Life Aquatic and the truck by itself have a lot of crime, which suggests Anderson plans to surpass his earlier attempts to break into the style.

    The time is right for a big budget actioner from him given the growth of Anderson &#8217, his recent works &#8212, the worlds within worlds of Asteroid City, the globetrotting of The French Dispatch, and the layered comedy of The Grand Budapest Hotel. As long as it features at least one picture of Bill Murray staring sadly into the distance.

    On May 30, 2025, The Ancient Scheme hits venues.

    The first article on Den of Geek was The Hellenistic Scheme Trailer Brings Wes Anderson Up to the Action Genre.

  • Beware the Cut ‘n’ Paste Persona

    Beware the Cut ‘n’ Paste Persona

    This Person Does Not Exist is a website that uses a machine learning algorithm to create individual heads. It takes actual photos and recombines them into false people faces. We just squirted past a LinkedIn post that claimed this website might be helpful “if you are developing a image and looking for a photo.”

    We agree: the computer-generated heads could be a great fit for personas—but not for the purpose you might think. Ironically, the website highlights the core issue of this very common design method: the person ( a ) does not exist. Personas are deliberately created, much like in the photos. Data is taken out of natural environment and recombined into an isolated preview that’s detached from reality.

    However, oddly enough, manufacturers use personalities to inform their designs for the real world.

    Personas: A action up

    Most manufacturers have created, used, or come across personalities at least once in their job. The Interaction Design Foundation defines profile as “fictional characters that you create based upon your research in order to represent the various consumer types that might use your company, product, page, or brand,” according to their article” Personas- A Simple Introduction.” In their most complete expression, personas typically consist of a name, profile picture, quotes, demographics, goals, needs, behavior in relation to a certain service/product, emotions, and motivations ( for example, see Creative Companion’s Persona Core Poster ). According to design firm Designit, the goal of personas is to “make the research relateable, ]and ] easy to communicate, digest, reference, and apply to product and service development.”

    The decontextualization of personalities

    Personas are common because they make “dry” research information more realistic, more people. However, this approach places a cap on the author’s data analysis, making it impossible for the investigated users to be excluded from their particular contexts. As a result, personalities don’t describe important factors that make you know their decision-making method or allow you to connect to users ‘ thoughts and behavior, they lack stories. You are aware of the persona’s actions, but you lack the history knowledge to understand why. You end up with images of people that are really less people.

    This “decontextualization” we see in identities happens in four way, which we’ll discuss below.

    People are assumed to be stable, according to individuals.

    Although many companies still try to box in their employees and customers with outdated personality tests ( referring to you, Myers-Briggs ), here’s a painfully obvious truth: people are not a fixed set of features. You think, act, and think differently in various circumstances. You appear distinct to different people, you may act helpful to some, tough to others. And you change your mind all the time about choices you’ve taken.

    Current psychologists concur that while individuals typically act in accordance with specific patterns, how people act and make decisions is influenced by a combination of both context and environment. The context—the atmosphere, the effect of other people, your feelings, the whole story that led up to a situation—determines the kind of person you are in each particular time.

    Personas do not account for this variability in their attempt to improve reality; instead, they present a consumer as a set of features. Like personality tests, personas seize people away from real existence. Even worse, individuals are reduced to a brand and categorized as” that kind of guy” with no means to practice their inherent flexibility. This behavior discredits variety, perpetuates stereotypes, and doesn’t reveal reality.

    Personas rely on people, not the environment

    You’re designing for a perspective, not an individual, in the real world. Each individual lives in a community, a group, an habitat, where there are environmental, social, and cultural factors you need to consider. A pattern is not meant for a single customer. Instead, you create a design for one or more specific situations where a large number of people may use that product. Personas, yet, show the customer alone rather than define how the consumer relates to the environment.

    Would you choose the exact course of action repeatedly? Maybe you’re a dedicated vegan but also decide to buy some meats when your family are coming across. As they depend on various situations and characteristics, your decisions—and behavior, thoughts, and comments —are no absolute but extremely contextual. Because it doesn’t explain the grounds of your decisions, the persona that “represents” you doesn’t take into account this interdependence. It doesn’t provide a explanation of why you act the way you do. People practice the well-known attribution error, which states that they too often attribute others ‘ behavior to their personalities and not to the circumstances.

    As mentioned by the Interaction Design Foundation, identities are often placed in a situation that’s a” specific environment with a problem they want to or have to solve “—does that mean environment actually is considered? Unfortunately, what often happens is that you take a fictional character and based on that fiction determine how this character might deal with a certain situation. How could you possibly comprehend how someone you want to represent behave in new circumstances given that you haven’t even fully investigated and understood the current context of the people you want to represent?

    Personas are meaningless averages

    A persona is depicted as a specific person but is not a real person, as stated in Shlomo Goltz’s introduction article on Smashing Magazine; rather, it is made up of observations from numerous people. A well-known critique to this aspect of personas is that the average person does not exist, as per the famous example of the USA Air Force designing planes based on the average of 140 of their pilots ‘ physical dimensions and not a single pilot actually fitting within that average seat.

    The same limitation applies to mental aspects of people. Have you ever heard a famous person say something was taken out of context? They used my words, but I didn’t mean it like that”. The reporter didn’t explain the context of the celebrity’s statement or explain the non-verbal expressions, but the celebrity’s statement was literally reported. As a result, the intended meaning was lost. You do the same when you create personas: you collect somebody’s statement ( or goal, or need, or emotion ), of which the meaning can only be understood if you provide its own specific context, yet report it as an isolated finding.

    However, personas go a step further, combining a decontextualized finding with another decontextualized finding from someone else. The resulting set of findings often does not make sense: it’s unclear, or even contrasting, because it lacks the underlying reasons on why and how that finding has arisen. It lacks any significance. And the persona doesn’t give you the full background of the person ( s ) to uncover this meaning: you would need to dive into the raw data for each single persona item to find it. What, then, is the usefulness of the persona?

    People’s relatability can be deceiving.

    To a certain extent, designers realize that a persona is a lifeless average. To combat this, designers create and add “relatable” details to personas to make them appear to be real people. Nothing captures the absurdity of this better than a sentence by the Interaction Design Foundation:” Add a few fictional personal details to make the persona a realistic character”. In other words, you add non-realism in an attempt to create more realism. Wouldn’t it be much more responsible to emphasize that John is only an abstraction if you purposefully conceal the fact that” John Doe” is an abstract representation of research findings? If something is artificial, let’s present it as such.

    After accepting that people’s personalities are fixed, ignored the importance of their environment, and hidden meaning by joining isolated, non-generalizable findings, designers create new context to create ( their own ) meaning. In doing so, as with everything they create, they introduce a host of biases. As phrased by Designit, as designers we can” contextualize]the persona ] based on our reality and experience. We make connections that are well-known to us. This practice reinforces stereotypes, doesn’t reflect real-world diversity, and gets further away from people’s actual reality with every detail added.

    To conduct effective design research, we must report the “as-is” reality and make it relatable for our audience so that everyone can use their own empathy and formula for their own interpretation and emotional response.

    Dynamic Selves: The alternative to personas

    If we shouldn’t use personas, what should we do instead?

    Designit suggested utilizing mindsets rather than personas. Each Mindset is a” spectrum of attitudes and emotional responses that different people have within the same context or life experience”. It challenges designers to avoid getting fixated on just one person’s way of being. Unfortunately, while being a step in the right direction, this proposal doesn’t take into account that people are part of an environment that determines their personality, their behavior, and, yes, their mindset. Therefore, Mindsets are also not absolute but change in regard to the situation. What determines a particular Mindset, remains to be seen.

    Another alternative comes from Margaret P., author of the article” Kill Your Personas“, who has argued for replacing personas with persona spectrums that consist of a range of user abilities. For instance, a visual impairment could be permanent ( blindness ), temporary ( recovery from eye surgery ), or situational (screen glare ). Persona spectrums are highly useful for more inclusive and context-based design, as they’re based on the understanding that the context is the pattern, not the personality. Their limitation, however, is that they have a very functional take on users that misses the relatability of a real person taken from within a spectrum.

    We want to change the traditional design process to be context-based by creating a persona substitute. Contexts are generalizable and have patterns that we can identify, just like we tried to do previously with people. How can we identify these patterns, then? How do we ensure truly context-based design?

    Understand real individuals in multiple contexts

    Nothing can be more relatable and inspiring than reality. Therefore, we have to understand real individuals in their multi-faceted contexts, and use this understanding to fuel our design. This approach is known as Dynamic Selves.

    Let’s take a look at what the approach looks like, based on an example of how one of us applied it in a recent project that researched habits of Italians around energy consumption. We drafted a design research plan aimed at investigating people’s attitudes toward energy consumption and sustainable behavior, with a focus on smart thermostats.

    1. Choose the right sample

    We frequently get slammed for saying,” Where are you going to find a single person that encapsulates all the information from one of these advanced personas ]” when we debate personas. The answer is simple: you don’t have to. You don’t need to have information about many people for your insights to be deep and meaningful.

    In qualitative research, accuracy comes from accurate sampling rather than quantity. You select the people that best represent the “population” you’re designing for. If this sample is chosen wisely and you have a deep understanding of the sampled people, you can infer how the rest of the population thinks and acts. There’s no need to study seven Susans and five Yuriys, one of each will do.

    Similarly, you don’t need to understand Susan in fifteen different contexts. Once you’ve seen her in a few different settings, you’ve grasped Susan’s general scheme of action. Not Susan as an atomic being but Susan in relation to the surrounding environment: how she might act, feel, and think in different situations.

    It becomes clear why each should be represented as an individual because each is already an abstraction of a larger group of individuals in similar circumstances because each person is representative of a portion of the total population you’re researching. You don’t want abstractions of abstractions! These selected people need to be understood and shown in their full expression, remaining in their microcosmos—and if you want to identify patterns you can focus on identifying patterns in contexts.

    However, the question persists: how do you choose a representative sample? First of all, you have to consider what’s the target audience of the product or service you are designing: it might be useful to look at the company’s goals and strategy, the current customer base, and/or a possible future target audience.

    We were creating an application for those who own a smart thermostat in our example project. In the future, everyone could have a smart thermostat in their house. Right now, though, only early adopters own one. We had to understand the causes behind these early adopters ‘ development in order to create a sizable sample. We therefore recruited by asking people why they had a smart thermostat and how they got it. There were those who had made the decision to purchase it, those who had been influenced by others to do so, and those who had located it in their homes. So we selected representatives of these three situations, from different age groups and geographical locations, with an equal balance of tech savvy and non-tech savvy participants.

    2. Conduct your research

    After having chosen and recruited your sample, conduct your research using ethnographic methodologies. This will give you more examples and anecdotes to enrich your qualitative data. In our example project, given COVID-19 restrictions, we converted an in-house ethnographic research effort into remote family interviews, conducted from home and accompanied by diary studies.

    To gain an in-depth understanding of attitudes and decision-making trade-offs, the research focus was not limited to the interviewee alone but deliberately included the whole family. Each interviewee would provide a story that would then become much more interesting and precise with the additions made by their spouses, husbands, kids, or occasionally even pets. We also focused on the relationships with other meaningful people ( such as colleagues or distant family ) and all the behaviors that resulted from those relationships. With this extensive investigation, we were able to create vivid images of dynamic situations involving multiple actors.

    It’s essential that the scope of the research remains broad enough to be able to include all possible actors. Therefore, it normally works best to define broad research areas with macro questions. Follow-up questions will be written down in a way that is best suited for an interview, and they should be conducted in a semi-structured manner. This open-minded “plan to be surprised” will yield the most insightful findings. One of our participants responded to our question about how his family controlled the house temperature by saying,” My wife has not installed the thermostat’s app; she uses WhatsApp instead. If she wants to turn on the heater and she is not home, she will text me. I am her thermostat”.

    3. Analysis: Create the Dynamic Selves

    You begin to represent each individual with several Dynamic Selves, each” Self” representing one of the circumstances you have examined throughout the research analysis. The core of each Dynamic Self is a quote, which comes supported by a photo and a few relevant demographics that illustrate the wider context. The research findings themselves will show which demographics are relevant to show. In our case, the important demographics were family type, number and type of houses owned, economic status, and technological maturity because our research focused on families and their way of life to understand their needs for thermal regulation. ( We also included the individual’s name and age, but they’re optional—we included them to ease the stakeholders ‘ transition from personas and be able to connect multiple actions and contexts to the same person ).

    Interviews must be recorded on video and verbatim whenever possible in order to capture precise quotations. This is essential to the truthfulness of the several Selves of each participant. In the case of real-life ethnographic research, photos of the context and anonymized actors are essential to build realistic Selves. These photos should be taken directly from field research, but any image that is evocative and representative will do, as long as it’s accurate and depicts meaningful actions that you associate with your participants. For example, one of our interviewees told us about his mountain home where he used to spend every weekend with his family. We depicted him hiking with his young daughter as a result.

    At the end of the research analysis, we displayed all of the Selves ‘” cards” on a single canvas, categorized by activities. Each card displayed a situation, represented by a quote and a unique photo. Each participant had several cards about themselves.

    4. Identify potential design challenges

    Once you have collected all main quotes from the interview transcripts and diaries, and laid them all down as Self cards, you will see patterns emerge. These patterns will highlight the opportunity areas for new product creation, new functionalities, and new services—for new design.

    There was a particularly intriguing insight around the concept of humidity in our example project. We realized that people don’t know what humidity is and why it is important to monitor it for health: an environment that’s too dry or too wet can cause respiratory problems or worsen existing ones. This made clear that our client had a significant opportunity to train users about the concept and work as a health advisor.

    Benefits of Dynamic Selves

    When you use the Dynamic Selves approach in your research, you start to notice unique social relations, peculiar situations real people face and the actions that follow, and that people are surrounded by changing environments. One of the participants in our thermostat project, Davide, has come to know as a boyfriend, dog lover, and tech nut.

    Davide is an individual we might have once reduced to a persona called “tech enthusiast”. However, there are also those who love technology who have families or are single, who are wealthy or poor. Their motivations and priorities when deciding to purchase a new thermostat can be opposite according to these different frames.

    Once you have understood Davide in multiple situations, and for each situation have understood in sufficient depth the underlying reasons for his behavior, you’re able to generalize how he would act in another situation. You can infer what he would think and do in the circumstances ( or scenarios ) you design for using your understanding of him.

    The Dynamic Selves approach aims to dismiss the conflicted dual purpose of personas—to summarize and empathize at the same time—by separating your research summary from the people you’re seeking to empathize with. This is crucial because scale affects how we feel about people and how difficult it is to feel empathy for others. We feel the strongest empathy for individuals we can personally relate to.

    If you take a real person as inspiration for your design, you no longer need to create an artificial character. No more creating new plot devices to “realize” the character, no more implausible biases. It’s simply how this person is in real life. In fact, as we all know, personas quickly turn into nothing more than a name in our priority guides and prototype screens because these characters don’t really exist.

    Another powerful benefit of the Dynamic Selves approach is that it raises the stakes of your work: if you mess up your design, someone real, a person you and the team know and have met, is going to feel the consequences. It might stop you from taking shortcuts and will remind you to conduct daily checks on your designs.

    Finally, real people in their specific contexts provide a better foundation for anecdotal storytelling and are thus more persuasive. Documentation of real research is essential in achieving this result. It reinforces your design arguments by adding more weight and urgency:” When I met Alessandra, the conditions of her workplace struck me. Noise, bad ergonomics, lack of light, you name it. If we go for this functionality, I’m afraid we’re going to add complexity to her life”.

    Conclusion

    In their article on Mindsets, Designit mentioned that “design thinking tools provide a shortcut to deal with reality’s complexities, but this process of simplification can occasionally flatten out people’s lives into a few general characteristics.” Unfortunately, personas have been culprits in a crime of oversimplification. They fail to account for the complex nature of our users ‘ decision-making processes and don’t take into account the fact that people are immersed in environments.

    Design needs simplification but not generalization. You have to look at the research elements that stand out: the sentences that captured your attention, the images that struck you, the sounds that linger. Avoid using those and use them to describe the person in all of their contexts. Both insights and people come with a context, they cannot be cut from that context because it would remove meaning.

    Design needs to shift away from fiction and embrace reality as our guide and inspiration in its messy, surprising, and unquantifiable beauty.

  • That’s Not My Burnout

    That’s Not My Burnout

    Are you like me when I read about people who fade away as they age and who don’t have any sense of connection? Do you feel like your feelings are invisible to the earth because you’re experiencing burnout different? Our primary comes through more when stress starts to press down on us. Beautiful, quiet souls get softer and dissipate into that remote and distracted fatigue we’ve all read about. But some of us, those with fires constantly burning on the sides of our key, getting hotter. I am a fire in my brain. When I face fatigue I twice over, triple down, burning hotter and hotter to try to best the issue. I don’t fade; I’m suffocated by a passionate fatigue.

    But what on earth is a passionate burnout?

    Imagine a person determined to do it all. She is homeschooling two wonderful children while her father, who works remotely, is furthermore working remotely. She has a demanding customer fill at work—all of whom she loves. She wakes up early to get some movement in ( or frequently catch up on work ), prepares dinner while the kids are having breakfast, and works while positioning herself near the end of her “fourth grade” to watch as she balances clients, tasks, and budgets. Sound like a bit? Yet with a supportive group both at home and at work, it is.

    Sounds like this person needs self-care and has too much on her disk. But no, she doesn’t have occasion for that. She begins to feel as though she’s dropping balloons. No accomplishing much. There’s not enough of her to be here and there, she is trying to divide her head in two all the time, all time, every time. She begins to question herself. And as those thoughts creep in more and more, her domestic tale becomes more and more important.

    She instantly KNOWS what she needs to accomplish! She really DO MORE.

    This is a challenging and dangerous period. Know the reason. Because when she doesn’t end that new purpose, that storyline will get worse. She instantly starts failing. She isn’t doing much. SHE is not enough. She does fail, she might refuse her family, but she’ll discover more to do. She doesn’t nap as much, proceed because much, all in the attempts to do more. caught in this pattern of attempting to prove herself to herself without ever succeeding. Always feeling “enough”.

    But, yeah, that’s what zealous burnout looks like for me. It doesn’t develop overnight in some grand gesture, but it does rather develop gradually over the course of several weeks and months. My burning out process looks like speeding up, not a man losing target. I move quickly and steadily, and therefore I simply quit.

    I am the one who had

    It’s interesting the things that shape us. Through the camera of my youth, I witnessed the battles, sacrifices, and fears of a person who had to make it all work without having much. I was happy that my mom was so competent and my dad sympathetic, I never went without and also got an extra here or there.

    Growing up, I didn’t feel shame when my mom gave me food postcards; in fact, I would have likely sparked debates about the subject, orally eviscerating anyone who dared to criticize the disabled person who was attempting to ensure all of our needs were met with so little. As a child, I watched the way the worry of not making those ends meet impacted persons I love. As the non-disabled people in my home, I did take on many of the real things because I was” the one who was” make our lives a little easier. I soon realized that I had to put more of myself into it because I was the one who could. I learned first that when something frightens me, I can double down and work harder to make it better. I am in charge of the problem. When people have seen this in me as an child, I’ve been told I seem brave, but make no mistake, I’m not. If I seem courageous, it’s because this behavior was forged from another person’s fears.

    And here I am, surrounded by enormous tasks ahead of me, assuming that I am the one who is and therefore should, more than 30 years later, also feeling the urge to aimlessly drive myself forward. I find myself driven to prove that I can make things happen if I work longer hours, take on more responsibility, and do more.

    Because I have seen how strong a financially challenged person can be, I don’t think they are failures because they are pulled along by that tide. I truly get that I have been privileged to be able to avoid many of the challenges that were present in my youth. That said, I am still” the one who can” who feels she should, so if I were faced with not having enough to make ends meet for my own family, I would see myself as having failed. Despite my best efforts and education, the majority of this is due to good fortune. I will, however, allow myself the arrogance of saying I have been careful with my choices to have encouraged that luck. My sense of self is the result of the notion that I am” the one who can” and feel compelled to accomplish the most. I can choose to stop, and with some quite literal cold water splashed in my face, I’ve made the choice to before. But that choosing to stop is not my go-to, I move forward, driven by a fear that is so a part of me that I barely notice it’s there until I’m feeling utterly worn away.

    Why all this history, then? You see, burnout is a fickle thing. Over the years, I have read and heard a lot about burnout. Burnout is real. Especially now, with COVID, many of us are balancing more than we ever have before—all at once! It’s difficult, and so many amazing professionals are affected by the procrastination, avoidance, and shutting down. There are important articles that relate to what I imagine must be the majority of people out there, but not me. That’s not how my burnout appears.

    The dangerous invisibility of zealous burnout

    A lot of work environments see the extra hours, extra effort, and overall focused commitment as an asset ( and sometimes that’s all it is ). They see someone attempting to overcome obstacles, not a person who is ensnared in fear. Many well-meaning organizations have safeguards in place to protect their teams from burnout. However, in situations like this, alarms don’t always ring, and some organization members are surprised and depressed when the inevitable stop occurs. And sometimes maybe even betrayed.

    Parents—more so mothers, statistically speaking—are praised as being so on top of it all when they can work, be involved in the after-school activities, practice self-care in the form of diet and exercise, and still meet friends for coffee or wine. Many of us watched endless streaming COVID episodes to see how challenging the female protagonist is, but she is strong, funny, and capable of doing it. It’s a “very special episode” when she breaks down, cries in the bathroom, woefully admits she needs help, and just stops for a bit. Truth be told, countless people are hidden in tears or doom-scrolling to escape. We know that the media is a lie to amuse us, but often the perception that it’s what we should strive for has penetrated much of society.

    Women and burnout

    I adore men. And though I don’t love every man ( heads up, I don’t love every woman or nonbinary person either ), I think there is a beautiful spectrum of individuals who represent that particular binary gender.

    Despite this, women are still more frequently at risk of burnout than their male counterparts, especially in these COVID stressed out times. Mothers in the workplace feel the pressure to do all the “mom” things while giving 110 %. Mothers not in the workplace feel they need to do more to” justify” their lack of traditional employment. Women who are not mothers frequently feel the need to work even more at home because of the pressure. It’s vicious and systemic and so a part of our culture that we’re often not even aware of the enormity of the pressures we put on ourselves and each other.

    And there are costs that go beyond happiness. Harvard Health Publishing released a study a decade ago that “uncovered strong links between women’s job stress and cardiovascular disease”. The CDC noted,” Heart disease is the leading cause of death for women in the United States, killing 299, 578 women in 2017—or about 1 in every 5 female deaths”.

    According to what I’ve read, this connection between work stress and health is more dangerous for women than it is for their non-female counterparts.

    But what if your burnout isn’t like that either?

    You might not be the same as that. After all, each of us is so different and how we respond to stressors is too. It’s part of what makes us human. Don’t put too much emphasis on how burnout looks; instead, learn to recognize it in yourself. Here are a few questions I sometimes ask friends if I am concerned about them.

    How are you feeling? This simple question should be the first thing you ask yourself. Chances are, even if you’re burning out doing all the things you love, as you approach burnout you’ll just stop taking as much joy from it all.

    Do you feel like you have the authority to refuse? I have observed in myself and others that when someone is burning out, they no longer feel they can say no to things. Even those who don’t” speed up” feel pressured to say “yes” to avoid apprehension.

    What are three things you’ve done for yourself? Another observance is that we all tend to stop doing things for ourselves. anything from avoiding conversations with friends to skipping showers and eating poorly. These can be red flags.

    Are you using justifications? Many of us try to disregard feelings of burnout. Over and over I have heard,” It’s just crunch time”,” As soon as I do this one thing, it will all be better”, and” Well I should be able to handle this, so I’ll figure it out”. And it could be just one more thing you need to learn, or it might just be crunch time. That happens—life happens. Be open to yourself if this continues to happen. If you’ve worked more 50-hour weeks since January than not, maybe it’s not crunch time—maybe it’s a bad situation that you’re burning out from.

    Do you have a plan to stop feeling this way? If something is only temporary and you have to push through, it has an exit route and a reward system.
    defined end.

    Take the time to listen to yourself like you would a friend. Be honest, allow yourself to be uncomfortable, and break the thought cycles that prevent you from healing.

    So now what?

    Although what I just described is a different path to burnout, it is still burnout. There are well-established approaches to working through burnout:

    • Get enough sleep.
    • Eat healthy.
    • Work out.
    • Go outside.
    • Take a break.
    • Practice self-care in general.

    Those are hard for me because they feel like more tasks. If I’m in the burnout cycle, doing any of the above for me feels like a waste. Why would I take care of myself when I’m dropping all those other balls, according to the narrative? People need me, right?

    Your inner voice might already be pretty bad if you’re deeply in the cycle. If you need to, tell yourself you need to take care of the person your people depend on. If your roles are pushing you toward burnout, use them to help make healing easier by justifying the time spent working on you.

    I have come up with a few things that I do when I start to feel like I’m going into a zealous burnout to help remind myself of the airline attendant advice to put the mask on yourself first.

    Cook an elaborate meal for someone!

    Okay, since I’m a “food-focused” person, cooking for someone always comes naturally to my mind. There are countless tales in my home of someone walking into the kitchen and turning right around and walking out when they noticed I was” chopping angrily”. But it’s more than that, and you should give it a try. Seriously. It’s the perfect go-to if you don’t feel worthy of taking time for yourself—do it for someone else. Because the majority of us work in a digital world, cooking can pique your interest and make you feel present in the moment in all your ways. It can break you out of your head and help you gain a better perspective. In my house, I’ve been known to pick a place on the map and cook food that comes from wherever that is ( thank you, Pinterest ). I enjoy making Indian food because the smells are warm, the bread needs just enough kneading to keep my hands engaged, and the process requires real attention for me because it’s not what I was raised making. And in the end, we all win!

    Vent like a sniveling jerk.

    Be careful with this one!

    I have been making an effort to practice more gratitude over the past few years, and I recognize the true benefits of that. Having said that, sometimes you just need to let it all out, even the ugly ones. Hell, I’m a big fan of not sugarcoating our lives, and that sometimes means that to get past the big pile of poop, you’re gonna wanna complain about it a bit.

    When that is required, approach a trusted friend and express your concerns verbally. You need to trust this friend not to judge, to see your pain, and, most importantly, to tell you to remove your cranium from your own rectal cavity. Seriously, it’s about getting a reality check here! One of the things that I admire most about my husband is how he manages to simplify things down to the simplest. ” We’re spending our lives together, of course you’re going to disappoint me from time to time, so get over it” has been his way of speaking his dedication, love, and acceptance of me—and I could not be more grateful. Of course, it required that I remove my head from that rectal cavity. So, again, usually those moments are appreciated in hindsight.

    Pick up a book!

    There are many books out there that are more like you sharing their stories and how they’ve come to find greater balance than they are self-help. Maybe you’ll find something that speaks to you. Among the titles that have stood out to me are:

    • Thrive by Arianna Huffington
    • Tools of Titans by Tim Ferriss
    • Girl, Stop Apologizing by Rachel Hollis
    • Dare to Lead by Brené Brown

    Or, if I love to read or listen to a book that doesn’t have anything to do with my work-life balance, I can use another tactic. I’ve read the following books and found they helped balance me out because my mind was pondering their interesting topics instead of running in circles:

    • The Drunken Botanist by Amy Stewart
    • Darin Olien’s Superlife
    • A Brief History of Everyone Who Ever Lived by Adam Rutherford
    • Toby Hemenway’s Gaia’s Garden

    If you’re not into reading, pick up a topic on YouTube or choose a podcast to subscribe to. I’ve watched countless permaculture and gardening topics in addition to how to raise chickens and ducks. I don’t currently own any livestock of any kind, nor do I have a particularly large food garden. I just find the topic interesting, and it has nothing to do with any aspect of my life that needs anything from me.

    Give yourself a break.

    You are never going to be perfect—hell, it would be boring if you were. It’s OK to be broken and flawed. It’s human nature to be depressed, anxious, and tired. It’s OK to not do it all. You can’t be brave without being imperfect, which is terrifying.

    This last one is the most important: allow yourself permission to NOT do it all. You never promised to be everything to everyone at all times. We have greater power than the repressed fears that motivate us.

    This is hard. It is challenging for me. It’s what’s driven me to write this—that it’s OK to stop. It’s OK that your unhealthy habit that might even benefit those around you needs to end. You can still succeed in life.

    I recently read that we are all writing our eulogy in how we live. What will your professional accomplishments say, knowing that yours won’t be mentioned in that speech? What do you want it to say?

    Look, I get that none of these ideas will “fix it”, and that’s not their purpose. Only how we react to the things around us is what we control. These suggestions are to help stop the spiral effect so that you are empowered to address the underlying issues and choose your response. Most of the time, I find these to be effective. Maybe they’ll work for you.

    Does this sound familiar?

    If something resounds familiar to you, it’s not just you. Don’t let your negative self-talk tell you that you “even burn out wrong”. It is not improper. Even if rooted in fear like my own drivers, I believe that this need to do more comes from a place of love, determination, motivation, and other wonderful attributes that make you the amazing person you are. We’re going to be OK, ya know. The lives that come before us might never appear to be the same as the one we’re picturing, or that we’re looking for, but that’s okay because the only way to judge us is in the mirror when we stop and look around.

    Do you remember that Winnie the Pooh sketch that had Pooh eat so much at Rabbit’s house that his buttocks couldn’t fit through the door? It came as no surprise when Rabbit abruptly declared that this was unacceptable because I already associate a lot with him. But do you recall what happened next? He put a shelf across poor Pooh’s ankles and decorations on his back, and made the best of the big butt in his kitchen.

    We are resourceful and aware that we can push ourselves when we are needed, even when we are exhausted to the core or have a ton of clutter in our room. None of us has to be afraid, as we can manage any obstacle put in front of us. And maybe that means we need to redefine success in order to make room for comfort in human nature, but that doesn’t really sound so bad either.

    So, wherever you are right now, please breathe. Do what you need to do to get out of your head. Give thanks and be considerate.

  • Asynchronous Design Critique: Giving Feedback

    Asynchronous Design Critique: Giving Feedback

    One of the most successful soft skills we have at our disposal is opinions, in whatever form it takes, and whatever it may be called. It helps us collaborate to improve our designs while developing our own abilities and perspectives.

    Feedback is also one of the most underestimated equipment, and generally by assuming that we’re now great at it, we settle, forgetting that it’s a skill that can be trained, grown, and improved. Bad comments can lead to conflict on projects, lower confidence, and long-term, undermine trust and teamwork. Quality opinions can be a revolutionary force.

    Practicing our knowledge is absolutely a good way to enhance, but the learning gets yet faster when it’s paired with a good base that programs and focuses the exercise. What are some fundamental components of providing effective opinions? And how can comments be adjusted for isolated and distributed job settings?

    We can find a long history of sequential opinions on the web: code was written and discussed on mailing lists since the beginning of open source. Currently, engineers engage on pull calls, developers post in their favourite design tools, project managers and sprint masters exchange ideas on tickets, and so on.

    Design analysis is often the label used for a type of input that’s provided to make our job better, jointly. It generally shares many of the concepts with suggestions, but it also has some differences.

    The information

    The content of the feedback is the basis of every effective criticism, so where do we need to begin? There are many versions that you can use to design your content. The one that I personally like best—because it’s obvious and actionable—is this one from Lara Hogan.

    This calculation, which is typically used to provide feedback to users, even fits really well in a design critique because it finally addresses one of the main issues that we address: What? Where? Why? How? Imagine that you’re giving some comments about some pattern function that spans several screens, like an onboard movement: there are some pages shown, a stream blueprint, and an outline of the decisions made. You notice anything that needs to be improved. If you keep the three components of the equation in mind, you’ll have a mental unit that can help you become more precise and effective.

    Here is a reply that could be included in some feedback, and it might appear fair at first glance because it appears to partially fulfill the requirements. But does it?

    Not confident about the keys ‘ patterns and hierarchy—it feels off. Does you alter them?

    Observation for style feedback doesn’t really mean pointing out which part of the software your input refers to, but it also refers to offering a viewpoint that’s as specific as possible. Do you offer the user’s viewpoint? Your expert perspective? A business perspective? From the perspective of the project manager? A first-time user’s perspective?

    I anticipate that one of these two buttons will go forward and the other will go back when I see them.

    Impact is about the why. Just pointing out a UI element might sometimes be enough if the issue may be obvious, but more often than not, you should add an explanation of what you’re pointing out.

    I anticipate that one of these two buttons will go forward and the other will go back when I see them. But this is the only screen where this happens, as before we just used a single button and an “×” to close. This seems to be breaking the consistency in the flow.

    The question approach is meant to provide open guidance by eliciting the critical thinking in the designer receiving the feedback. Notably, in Lara’s equation she provides a second approach: request, which instead provides guidance toward a specific solution. While that’s generally a viable option for feedback, I’ve found that going back to the question approach typically leads to the best solutions for design critiques because designers are generally more open to experiment in a space.

    The difference between the two can be exemplified with, for the question approach:

    I anticipate that one of these two buttons will go forward and the other will go back when I see them. But this is the only screen where this happens, as before we just used a single button and an “×” to close. This seems to be breaking the consistency in the flow. Would it make sense to unify them?

    Or, for the request approach:

    I anticipate that one of these two buttons will go forward and the other will go back when I see them. But this is the only screen where this happens, as before we just used a single button and an “×” to close. This seems to be breaking the consistency in the flow. Let’s make sure that all screens have the same pair of forward and back buttons.

    At this point in some situations, it might be useful to integrate with an extra why: why you consider the given suggestion to be better.

    I anticipate that one of these two buttons will go forward and the other will go back when I see them. But this is the only screen where this happens, as before we just used a single button and an “×” to close. This seems to be breaking the consistency in the flow. Let’s make sure that all screens have the same two forward and back buttons so that users don’t get confused.

    Choosing the question approach or the request approach can also at times be a matter of personal preference. I did rounds of anonymous feedback and I reviewed feedback with other people a while back when I was putting a lot of effort into improving my feedback. After a few rounds of this work and a year later, I got a positive response: my feedback came across as effective and grounded. Until I changed teams. Quite unexpected, my next round of criticism from one particular person wasn’t very positive. The reason is that I had previously tried not to be prescriptive in my advice—because the people who I was previously working with preferred the open-ended question format over the request style of suggestions. However, there was a person in this other team who had always preferred specific guidance. So I adapted my feedback for them to include requests.

    One comment that I heard come up a few times is that this kind of feedback is quite long, and it doesn’t seem very efficient. Yes, but also no. Let’s explore both sides.

    No, this kind of feedback is effective because the length is a byproduct of clarity, and giving this kind of feedback can provide precisely enough information for a sound fix. Also if we zoom out, it can reduce future back-and-forth conversations and misunderstandings, improving the overall efficiency and effectiveness of collaboration beyond the single comment. Imagine that in the example above the feedback were instead just,” Let’s make sure that all screens have the same two forward and back buttons”. Since the designer receiving this feedback wouldn’t have much to go by, they might just implement the change. In later iterations, the interface might change or they might introduce new features—and maybe that change might not make sense anymore. The designer might assume that the change is about consistency without the explanation, but what if it wasn’t? So there could now be an underlying concern that changing the buttons would be perceived as a regression.

    Yes, this style of feedback is not always efficient because the points in some comments don’t always need to be exhaustive, sometimes because certain changes may be obvious (” The font used doesn’t follow our guidelines” ) and sometimes because the team may have a lot of internal knowledge such that some of the whys may be implied.

    Therefore, the equation above is intended to serve as a mnemonic to reflect and enhance the practice rather than a strict template for feedback. Even after years of active work on my critiques, I still from time to time go back to this formula and reflect on whether what I just wrote is effective.

    The atmosphere

    Well-grounded content is the foundation of feedback, but that’s not really enough. The soft skills of the person who’s providing the critique can multiply the likelihood that the feedback will be well received and understood. It has been demonstrated that only positive feedback can lead to sustained change in people, and tone alone can determine whether content is rejected or welcomed.

    Since our goal is to be understood and to have a positive working environment, tone is essential to work on. I’ve tried to summarize the necessary soft skills over the years using a formula that resembles the one for content: the receptivity equation.

    Respectful feedback comes across as grounded, solid, and constructive. It’s the kind of feedback that, whether it’s positive or negative, is perceived as useful and fair.

    Timing refers to the moment when the feedback occurs. To-the-point feedback doesn’t have much hope of being well received if it’s given at the wrong time. When a new feature’s entire high-level information architecture is about to go on sale, it might still be relevant if the questioning raises a significant blocker that no one saw, but those concerns are much more likely to have to wait for a later revision. So in general, attune your feedback to the stage of the project. Early iteration? Iteration later? Polishing work in progress? Each of these needs varies. The right timing will make it more likely that your feedback will be well received.

    Attitude is the equivalent of intent, and in the context of person-to-person feedback, it can be referred to as radical candor. Before writing, it’s important to make sure the person we’re writing will actually benefit them and improve the overall project. This might be a hard reflection at times because maybe we don’t want to admit that we don’t really appreciate that person. Hopefully that’s not the case, but it can happen, and that’s okay. Acknowledging and owning that can help you make up for that: how would I write if I really cared about them? How can I avoid being passive aggressive? How can I encourage constructive behavior?

    Form is relevant especially in a diverse and cross-cultural work environments because having great content, perfect timing, and the right attitude might not come across if the way that we write creates misunderstandings. There could be many reasons for this, including the fact that occasionally certain words may cause specific reactions, that nonnative speakers may not be able to comprehend all thenuances of some sentences, that our brains may be different and that our world may be perceived differently; hence, neurodiversity must be taken into account. Whatever the reason, it’s important to review not just what we write but how.

    A few years back, I was asking for some feedback on how I give feedback. I was given some sound advice, but I also got a surprise comment. They pointed out that when I wrote” Oh, ]… ]”, I made them feel stupid. That’s not what I meant to say! I felt really bad, and I just realized that I provided feedback to them for months, and every time I might have made them feel stupid. I was horrified … but also thankful. I quickly changed my situation by adding “oh” to my list of replaced words (your choice between aText, TextExpander, or others ) so that when I typed “oh,” it was immediately deleted.

    Something to highlight because it’s quite frequent—especially in teams that have a strong group spirit—is that people tend to beat around the bush. It’s important to keep in mind that having a positive attitude doesn’t necessarily mean passing judgment on the feedback; rather, it simply means that you give it constructive and respectful feedback, whether it be difficult or positive. The nicest thing that you can do for someone is to help them grow.

    We have a great advantage in giving feedback in written form: it can be reviewed by another person who isn’t directly involved, which can help to reduce or remove any bias that might be there. When I shared a comment with someone I knew,” How does this sound,”” How can I do it better,” or even” How would you have written it,” I discovered that the two versions had different meanings.

    The format

    Asynchronous feedback also has a significant inherent benefit: it allows us to spend more time making sure that the suggestions ‘ clarity and actionability meet two main objectives.

    Let’s imagine that someone shared a design iteration for a project. You are reviewing it and leaving a comment. There are many ways to accomplish this, and context is of course important, but let’s try to think about some things that might be worthwhile to take into account.

    In terms of clarity, start by grounding the critique that you’re about to give by providing context. This includes specifically describing where you’re coming from: do you have a thorough understanding of the project, or is this your first time seeing it? Are you coming from a high-level perspective, or are you figuring out the details? Are there regressions? Which user’s point of view are you addressing when offering feedback? Is the design iteration at a point where it would be okay to ship this, or are there major things that need to be addressed first?

    Even if you’re giving feedback to a team that already has some project information, providing context is helpful. And context is absolutely essential when giving cross-team feedback. If I were to review a design that might be indirectly related to my work, and if I had no knowledge about how the project arrived at that point, I would say so, highlighting my take as external.

    We frequently concentrate on the negatives and attempt to list all the things that could be improved. That’s of course important, but it’s just as important—if not more—to focus on the positives, especially if you saw progress from the previous iteration. Although this may seem superfluous, it’s important to keep in mind that design is a field with hundreds of possible solutions for each problem. So pointing out that the design solution that was chosen is good and explaining why it’s good has two major benefits: it confirms that the approach taken was solid, and it helps to ground your negative feedback. In the longer term, sharing positive feedback can help prevent regressions on things that are going well because those things will have been highlighted as important. Positive feedback can also help, as an added bonus, prevent impostor syndrome.

    There’s one powerful approach that combines both context and a focus on the positives: frame how the design is better than the status quo ( compared to a previous iteration, competitors, or benchmarks ) and why, and then on that foundation, you can add what could be improved. This is powerful because there is a big difference between a critique of a design that is already in good shape and one that is critiqued for a design that isn’t quite there yet.

    Another way that you can improve your feedback is to depersonalize the feedback: the comments should always be about the work, never about the person who made it. It’s” This button isn’t well aligned” versus” You haven’t aligned this button well”. This can be changed in your writing very quickly by reviewing it just before sending.

    In terms of actionability, one of the best approaches to help the designer who’s reading through your feedback is to split it into bullet points or paragraphs, which are easier to review and analyze one by one. You might also consider breaking up the feedback into sections or even across multiple comments if it is longer. Of course, adding screenshots or signifying markers of the specific part of the interface you’re referring to can also be especially useful.

    One approach that I’ve personally used effectively in some contexts is to enhance the bullet points with four markers using emojis. A red square indicates that it is something I consider blocking, a yellow diamond indicates that it needs to be changed, and a green circle provides a thorough, positive confirmation. I also use a blue spiral � � for either something that I’m not sure about, an exploration, an open alternative, or just a note. However, I’d only use this strategy on teams where I’ve already established a high level of trust because it might turn out to be quite demoralizing if I deliver a lot of red squares and change how I communicate that.

    Let’s see how this would work by reusing the example that we used earlier as the first bullet point in this list:

    • 🔶 Navigation—I anticipate that one of these two buttons will go forward and the other will go back when I see them. But this is the only screen where this happens, as before we just used a single button and an “×” to close. This seems to be breaking the consistency in the flow. Let’s make sure that all screens have the same two forward and back buttons so that users don’t get confused.
    • � � Overall— I think the page is solid, and this is good enough to be our release candidate for a version 1.0.
    • � � Metrics—Good improvement in the buttons on the metrics area, the improved contrast and new focus style make them more accessible.
    • Button Style: Using the green accent in this context gives the impression that it’s a positive action because green is typically seen as a confirmation color. Do we need to explore a different color?
    • Given the number of items on the page and the overall page hierarchy, it seems to me that the tiles should use Subtitle 2 instead of Subtitle 1. This will keep the visual hierarchy more consistent.
    • � � Background—Using a light texture works well, but I wonder whether it adds too much noise in this kind of page. What is the purpose of using that?

    What about giving feedback directly in Figma or another design tool that allows in-place feedback? These are generally difficult to use because they conceal discussions and are harder to follow, but in the right setting, they can be very effective. Just make sure that each of the comments is separate so that it’s easier to match each discussion to a single task, similar to the idea of splitting mentioned above.

    One final note: say the obvious. Sometimes we might feel good or bad about something, so we don’t say it. Or sometimes we might have a doubt that we don’t express because the question might sound stupid. Say it, that’s fine. You might have to reword it a little bit to make the reader feel more comfortable, but don’t hold it back. Good feedback is transparent, even when it may be obvious.

    Another benefit of asynchronous feedback is that written feedback automatically monitors decisions. Especially in large projects,” Why did we do this”? There’s nothing better than open, transparent discussions that can be reviewed at any time, and this could be a question that arises from time to time. For this reason, I recommend using software that saves these discussions, without hiding them once they are resolved.

    Content, tone, and format. Although each of these subjects offers a useful model, improving eight of the subjects ‘ observation, impact, question, timing, attitude, form, clarity, and actionability is a lot of work to put in all at once. One effective approach is to take them one by one: first identify the area that you lack the most (either from your perspective or from feedback from others ) and start there. Then the second, followed by the third, and so on. At first you’ll have to put in extra time for every piece of feedback that you give, but after a while, it’ll become second nature, and your impact on the work will multiply.

    Thanks to Brie Anne Demkiw and Mike Shelton for reviewing the first draft of this article.